What's New in Conviva Applications

 

This section lists the release notes for the recent Conviva application releases.

 

Conviva VSI

Conviva VSI

 

Automatic Insights

Trends and Dashboard Enhancements

December 4, 2025

Overview Dashboard: Enhances the Overview Dashboard with Export Option

Feature Update:

Adds the Export option to the Overview dashboard to support exporting the dashboard and benchmark details. Exporting the dashboard generates downloadable .csv files containing the selected dashboard details in a structured format, enabling faster collaboration and better data analysis.

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Use Case:

Users can now download the dashboard and benchmark details to analyze streaming activity and performance, compare their streaming performance with the Conviva Streaming Performance Index, and identify opportunities for improvement.

More Details: Overview Dashboard.

September 11, 2025

Usage Dashboard: Enhances the Usage Dashboard to Monitor VSI, DPI and API Usage

Feature Update:

The Usage Dashboard provides a centralized view of VSI and DPI consumption across all Conviva billing accounts. This dashboard enables teams to track usage at both a monthly and interval-level granularity, ensuring greater transparency and control over resource utilization.

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Use Case:

Admins can review the dashboard to identify peak viewing periods and correlate them with custom-mapped engagement events. By analyzing session averages and user journey durations, the admin can point the latency issues during high-traffic intervals and can initiates targeted optimizations.

More Details: Usage Dashboard.

July 31, 2025

Webhooks: Enhances Webhook URL Authentication with Custom Authorization

Feature Update:

Introduces an additional option, Custom Authorization to authenticate Webhook URLs securely. Admins can now provide the Header Key and Header Value to authenticate the URL, enabling more secure and flexible integration with external systems. This enhancement strengthens the overall webhook authentication process, providing a flexible mechanism for validating requests based on organisational requirements.

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Use Case:

Admins can specify a unique header key and value recognized by the internal server. Header-based authentication reduces the risk of spoofing or unauthorized triggers and ensures compliance with internal security protocols, without requiring changes to external webhook configurations. This method supports stringent authentication requirements when the receiving server expects specific authorization.

More Details: Webhooks.

Settings: Renames Service Integration to More Channels

Feature Update:

Renames the Service Integration to More Channels.

More Details: More Channels.

June 18, 2025

User Management: Bulk User Management

Feature Update:

Introduces a new User Management dashboard with options for admins to perform bulk user updates, such as inviting groups of new users, assigning and editing user roles, updating user profiles, setting access permissions, and monitoring user activities. Admins can also apply permissions to multiple users (up to 50) for DPI Activation Admin, Precision Policy Admin, Metadata Service, and Audience settings.

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Use Case:

Admins can easily select multiple users for admin actions, such as revoking user access, streamlining user management operations.

More Details: User Management.

AI Alerts: AI Alerts Diagnostics Summary Collapse View

Feature Update:

Updates the AI Alert Diagnostics summary section with a collapsible view that emphasizes key alert summary details, including Duration, Peak Value, Impacted Devices, Total Devices, and Root Cause (generated by the AI Alert systems based on the active AI cohort dimension group). Additionally, it includes a new Last 30 Days option to enhance visibility into alert trends and patterns for the past 30 days, alongside an interactive heat map. These enhancements offer focused insights for faster alert resolution.

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Use Case:

Using the AI Alert Diagnostics view, quickly assess alerts by highlighting key details such as Duration, Peak Value, and Root Cause, along with the impacted and total device data. The 30-day alerts list and heat map together help identify the recurring patterns and enable faster diagnosis.

More Details: AI Alert Diagnostics.

Dimensions: New Dimension -- ASN

Feature Update:

Introduces Autonomous System Numbers (ASN) as a dimension in Trends. An ASN is a unique numerical identifier for a group of IP prefixes under an autonomous network, which is crucial for making decisions on how to forward data across the Internet, ensuring efficient and reliable routing. An ASN might be associated with multiple ISPs and vice versa.

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Use Case:

Add ASN and ISP as dimensions in the dimension table. Select an ISP as a primary filter to see the associated ASNs. Check the associated metrics and other dimensions to detect anomalies.

More Details: Trends.

May 22, 2025

Automatic Insights: Broken Assets Email Notification

Feature Update:

Enhances Automatic Insights with an email notifications option for reported broken assets. Admins can set the notification timeframe to customize the range of notification:

  • All: All broken assets detected in the last 48 hours.

  • New: Only broken assets detected within the most recent hourly report.

This feature provides more focused operational efficiency for broken asset management.

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Use Case:

This enhancement enables the operations teams to monitor broken assets based on email notifications, eliminating the need for manual dashboard checks and enabling more focused analysis to detect and analyse only the most recent asset issues.

More Details: Automatic Insights.

April 30, 2025

Filter Management: List Precision Filters

Feature Update:

Includes Precision filters in the Filter Management list, enabling Precision admins to edit filters from this display. Conviva recommends reviewing the policies before making any changes, as Precision policy filter changes can affect the Precision traffic.

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Use Case:

During data analysis of a live event, Precision admins can modify existing Precision filter conditions from the Filter Management page, such as changing error sensitivity levels to optimize traffic from a high-impact to a lower-impact CDN.

More Details: Filter Management.

User Management: Bulk User Management (Beta)

Feature Update:

Introduces a new User Management dashboard with options for admins to perform bulk user updates, such as inviting groups of new users, assigning and editing user roles, updating user profiles, setting access permissions, and monitoring user activities. Admins can also apply permissions to multiple users for DPI Activation Admin, Precision Policy Admin, Metadata Service, and Audience settings.

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Use Case:

Admins can easily select multiple users for admin actions, such as revoking user access, streamlining user management operations.

More Details: Bulk User Management (Beta).

April 10, 2025

Trends Summary Widgets: New limit of 10 Widgets

Feature Update:

Includes a new widget counter on the Summary Widget screen that displays the total number of widgets added to the Summary tab. This feature tracks the widget usage against the ten-widget limit to help users monitor available slots in the tab.

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More Details: Summary Tab.

March 25, 2025

Filter Management: List Precision Filters (Beta)

Feature Update:

Includes the Precision filters in the Filter Management list, allowing precision admins to edit the filter. Updating a Precision policy filter might affect the precision traffic. So, review the policies before making any changes.

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Use Case:

During data analysis, precision admins can modify existing precision filter conditions on the filter management screen based on their requirements.

More Details: Filter Management.

March 6, 2025

Custom Dashboards Schedule : New Option Enable DoD

Feature Update:

Includes a new Enable DoD option in the Custom Dashboard Email Schedule to include comparison data of the selected dimensions and metrics based on the specified time range. This update improves the data analysis with the color-coded comparison value next to the metrics, providing a quick insight into the performance changes. Also, displays the high and low data for the selected metrics.

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Use Case:

After receiving a Custom Dashboard email with the DoD option enabled, analyze performance changes by reviewing the highlighted high and low values for the selected dimensions and metrics to quickly compare performance impacts.

More Details: Custom Dashboard.

User Management: New Precision Policy Admin Option

Feature Update:

Includes a new Precision Policy Admin option in the Change Role of User page of User Management. This role gives admins the ability to manage precision policies based on requirements. Only admins with this permission can edit precision policies, ensuring controlled access to policy modifications. Previously, customers had to contact Conviva Customer Support for permissions.

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More Details: Pulse Access Levels and User Roles.

February 20, 2025

AI Alerts: New Dedicated Dashboard for Video and Ads

Feature Update:

Enhances AI alert analysis with a separate dashboard dedicated to Video and Ads AI alerts, along with a new Peak Value column. This dedicated dashboard provides focused monitoring of video and ad-related alerts and streamlined reporting of alert data, improving root cause visibility and, with the Peak Value column, enhancing analysis of issue impacts.

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Use Case:

Use the AI Alerts dashboard to identify important anomalies and jump to a detailed anomaly analysis with the Root Cause Leads link. In this example, the Root Cause Leads link for the selected alert (Akamai (CDN)) opens the AI Alert Diagnostics page for quick access to the impacted dimensions in the dimension tables. Also, see the peak value details to know the highest value of the metric, helping in the analysis of the issue impacts.

More Details: AI Alerts.

February 6, 2025

Saved Dashboard: New Option Clone Dashboard

Feature Update:

Enhances Saved Dashboards with a new option to clone saved Trends, Real-Time, and MetricLens dashboards. This feature enables customization based on the original dashboard, simplifying the sharing and modifying saved dashboards.

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Use Case:

Use the clone feature to create a copy of a saved dashboard, customize the dashboard settings, for example, changing the interval from 1 day to the last 7 days, and share the dashboard with the expanded data for further collaboration with other users.

More Details: Public Saved Dashboard, My Dashboards and Trends.

Saved Dashboard: New Option to Convert Private Dashboards to Public

Feature Update:

Enhances the Saved Dashboards with a new option to change the private setting to public. This feature makes it easier to change shared dashboard viewing options from private to public enbaling easier collaboration.

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Use Case:

  • Select a dashboard under the My Dashboard list.

  • Click the Edit icon under the Actions column.

  • On the Update Dashboard screen, select the Make it Public checkbox.

  • Click Update to see the dashboard under the Public Dashboard tab list.

Share the dashboard to collaborate with other users.

More Details: My Dashboards and Trends.

January 23, 2025

Trends: New Option to Perform Advanced Compare with Saved Filters

Feature Update:

Enhances the Advanced Compare Filter Builder in Trends with a new option to directly add saved filters to the compare filter builder, making it easier to use saved filters in comparisons.

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Use Case:

Build comparisons based on saved filter settings, such as combining filter settings for US Akamai Roku and US Akamai iOS to quickly evaluate device performance.

More Details: Compare.

Trends: Listed Ads Metric Selection

Feature Update:

Enhances Ad Metric selection in Trends by adding more Ad metrics to the list, enabling easier and faster selection.

More Details: Trends.

January 8, 2025

Trends: New Dimension Management Feature Setting

Feature Update:

Introduces Dimension Management in Settings, enabling users to convert custom tags into custom dimensions for use in VSI or DPI, adhering to the tag conversion limit specified in their company contract.

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Use Case:

In this example, the DMA custom tag is transformed into a dimension, enabled for video performance analysis using Trends and filters.

More Details: Dimension Management, Trends, and Filters.

 

 

2024 Releases

For a list of Conviva VSI 2024 release updates, see Video Releases 2024.

2023 Releases

For a list of Conviva VSI 2023 release updates, see Video Releases 2023.

2022 Releases

For a list of Conviva VSI 2022 release updates, see Video Releases 2022.

 

what's new release updates release notes what's new release updates release notes what's new release updates release notes

 

 

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2025 Releases

April 30, 2025

User Management: Bulk User Management (Beta)

Feature Update:

Introduces a new User Management dashboard with options for admins to perform bulk user updates, such as inviting groups of new users, assigning and editing user roles, updating user profiles, setting access permissions, and monitoring user activities. Admins can also apply permissions to multiple users for DPI Activation Admin, Precision Policy Admin, Metadata Service, and Audience settings.

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Use Case:

Admins can easily select multiple users for admin actions, such as revoking user access, streamlining user management operations.

More Details: Bulk User Management (Beta).

February 20, 2025

Dedicated AI Alerts Dashboard for Video and Ads

Feature Update:

Enhances AI alert analysis with a separate dashboard dedicated to Video and Ads AI alerts, along with a new Peak Value column. This dedicated dashboard provides focused monitoring of video and ad-related alerts and streamlined reporting of alert data, improving root cause visibility and, with the Peak Value column, enhancing analysis of issue impacts.

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Use Case:

Use the AI Alerts dashboard to identify important anomalies and jump to a detailed anomaly analysis with the Root Cause Leads link. In this example, the Root Cause Leads link for the selected alert (Akamai (CDN)) opens the AI Alert Diagnostics page for quick access to the impacted dimensions in the dimension tables. Also, see the peak value details to know the highest value of the metric, helping in the analysis of the issue impacts.

More Details: AI Alerts.

Februrary 6, 2025

Clone Saved Dashboards

Feature Update:

Enhances Saved Dashboards with a new option to clone saved Trends, Real-Time, and MetricLens dashboards. This feature enables customization based on the original dashboard, simplifying the sharing and modifying saved dashboards.

Use Case:

Use the clone feature to create a copy of a saved dashboard, customize the dashboard settings, for example changing the interval from 1 day to the last 7 days, and share the dashboard with the expanded data for further collaboration the with other users.

More Details: Trends.

Convert Private Dashboards to Public -- Saved Dashboards

Feature Update:

Enhances the Saved Dashboards with a new option to change the private setting to public. This feature makes it easier to change shared dashboard viewing options from private to public.

Click to expand the image

Use Case:

  • Select a dashboard under the My Dashboard list.

  • Click the Edit icon under the Actions column.

  • On the Update Dashboard screen, select the Make it Public checkbox.

  • Click Update to see the dashboard under the Public Dashboard tab list.

Share the dashboard to collaborate with other users.

More Details: Trends.

 

Precision

2024 Releases

August 22, 2024

Schedule Reordered PrecisiFilter builderon Policies

Feature Update:

Enhances the Precision Policies reordering with schedule. This allows you schedule the reordered policy based on the requirement.

Use Case:

This feature allows you to easily schedule the reordered policies based on the requirement.

More Details: Policies Dashboard.

Resiliency Tracking Dashboard - UI Update

Feature Update:

Enhances the Resiliency dashboard with

  • New UI providing a section for filters, widgets, and dimension data for a better user experience.

  • Introduction of the Export option.

This dashboard summarizes the Impact Avoidance Events triggered by Precision due to deviation in CDN performance.

Use Case:

Use this dashboard to identify the CDN-ISP combinations with most issues. This information helps you adjust percentage allocations during important events and address concerns with specific CDNs to improve network performance with certain ISPs in specific regions.

More Details: Resiliency Dashboard.

July 3, 2024

Precision Policies Reorder in Collapsed Mode

Feature Update:

Enhances the Precision Policies dashboard with,

  • An Expanded View toggle allows you to switch between the collapsed mode and expanded mode.

  • The collapsed mode allows you to seamlessly drag and drop policies while viewing the new and previous sequence numbers.

    Additionally, you can use the collapsed view outside the reorder workflow to expand specific rows to read the details.

Use Case:

This feature allows you to easily reorder the policies while seeing the new and earlier sequence numbers. This enables you to prioritise the unconstrained and constrained policies correctly or ensure that the overlapping/conflicting filters are applied in the right order.

More Details: Policies Dashboard.

 

2021 Releases

September 23, 2021 Front End Release

This release includes feature updates for Precision.

  • Users can now schedule Precision distribution policies to be activated at a scheduled time. In addition to activating Precision distribution policies immediately, selected administrators can activate single or multiple policies at a scheduled time. For more information, see Policies Dashboard.

 

Conviva DPI

 

Conviva DPI

 

Automatic Insights

Custom Dashboards

Activation

Events and Metrics

Events and Metrics Contd

Trends Updates

Trends Updates Contd

December 4, 2025

New:

Metrics: Adds Avg Soft Navigation Time as a new Web User Experience Metric (Beta)

Updates:

Metrics: Adds Avg Soft Navigation Time as a new Web User Experience Metric (Beta)

Feature Update:

Adds the Avg Soft Navigation Time metric to measure how users experience page rendering, based on the average time from when a page navigation is detected until the page is fully rendered and ready for user interaction. A soft navigation typically begins when a SPA changes views/routes without a full browser reload (for example, with React Router, Vue Router, or Angular Router). During this time, the app may fetch data, update components, re-render the UI, and execute JavaScript.

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Use Case:

This metric helps identify when users experience slow view-to-view transitions in a Single Page Application (SPA). When a User moves from one page to another without a full page load, this metric measures the average soft navigation time, reflecting how users experience page rendering.

More Details: DPI Metrics.

Activation: Adds a Type Column to the Management Tab

Feature Update:

Adds support for displaying the Custom metric type in the Management tab of Activation. This improvement enables quick confirmation of the metric type, such as conversion, interval, and duration, for each Custom metric while viewing the other metric settings.

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Use Case:

Quickly confirm a Custom metric type, such as a conversion, interval, or duration metric, to fully understand the type of metric data and deployment status.

More Details: Management.

Activation: Enables Management Data Downloads

Feature Update:

Adds support for exporting Management data in .xlsx format, enabling easier auditing of Activate changes.

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Use Case:

To quickly group Custom Metrics by different usage patterns, download the data from the Management tab and sort the data in pivot tables.

More Details: Management.

Trends: Adds the Element XPath as an Event Tag

Feature Update:

Adds a new dimension, XPath, to enable more precise identification of elements related to frustration signals.

Note: XPath (XML Path Language) helps locate specific elements in an HTML structure. For example: //form[@id="login-form"]//button[text()="Submit"] — selects the Submit button nested inside a specific login form. Use XPath to target elements, such as buttons, select items from a list, or locate elements nested within components that do not have stable IDs or classes.

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Use Case:

Use the Element XPath dimension to identify specific element instances based on XPath expressions for element names and attributes.

For example, on a page with multiple identical “Submit” buttons, use the Element XPath dimension to pinpoint which button is related to a crash or error based on the parent element.

More Details: Trends.

November 20, 2025

Updates:

Flow and Metric Creation: Enables Transition Event Exclusion

Feature Update:

Adds support for excluding transition events, enabling metrics and Flows based on user progression from Event A to Event C, without the occurrence of Event B. This feature enables refined insights based on more selective event progressions that eliminate unwanted transitional events.

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Use Case:

Define a metric that tracks progressions from event A to event C while excluding sessions during which a transition event B occurs.

For example, measure login start to login success accurately, without considering account creation during the flow that may inflate the duration of login metrics.

More Details: Flows and Custom Metrics.

Activation: Adds Deployment Messages

Feature Update:

Adds support for displaying detailed deployment status messages when hovering over the Deploy button in Activation. This improvement enables quick verification of the latest deployment status without navigating to other tabs, enhancing deployment visibility.

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Use Case:

When deploying metrics and dimensions, hover over the Deploy button to confirm the latest status, such as In Process, Failure, and Success.

More Details: Activation.

November 13, 2025

New:

Updates:

Metrics: Adds 5xx Network Request Failure to App Background as a Frustration Metric (Beta)

Feature Update:

Adds the 5xx Network Request Failure to Background metric to correlate server network request issues with app state transitions to background (user inactivity). This metric counts how often a 5xx network request failure leads to the application transitioning to background within 10 seconds, highlighting server-side request-handling issues that impacted user app activity. For structured server issue analysis, DPI displays network request dimensions, such as host and path, along with the metric values.

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Use Case:

With this metric time series in Trends, quickly identify when temporary web service overloads/outages due to traffic surges or service maintenance intervals cause web server 503 Network Request failures that lead to app backgrounding and user inactivity.

More Details: DPI Metrics and Introduction to Frustration Signals.

Dimensions: Adds Designated Market Area (DMA) as a Dimension

Feature Update:

Adds the Designated Market Area (DMA) dimension in Trends as part of its geographical segmentation in streaming analytics. A DMA represents a regional area in which the population receives the same (or similar) streaming content.

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Use Case:

With this dimension in Trends dimension tables, quickly identify which region/district experienced increased app backgrounding (user inactivity) related to web server 503 Network Request failures.

More Details: Trends.

Flow Creation: Enables Multiple Flow Labels

Feature Update:

Enhances Flow navigation in the Overview dashboard with the display of customizable labels, improving Flow discovery and organization.

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Use Case:

With Flows assigned multiple labels to indicate the targeted users by teams, Products, or use cases, (example labels: Finance, Customer Support, Operations, Login, Subscription, Onboarding),

Use the +Flow selection in the Overview dashboard to display the Flows configured your specific area of analysis. Also, in the Flow Detail page use the label selector in the top bar to easily filter and switch between Flows.

More Details: Flows.

Trends: Persists Custom Global Tag Value

Feature Update:

Custom Global Tags associated with a Flow automatically propagate the last non-null value across all the related Flow records, maintaining a consistent context throughout the Flow, even if the tag is missing in later Flow events.

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Use Case:

For a Flow with UTM tags, improve UTM analysis with UTM values displayed throughout the Flow, even when the tags are present only before the start of the Flow.

More Details: Trends.

Dashboards: Adds Frustration Signals to the Overview Dashboard (Beta)

Feature Update:

Adds Frustration Signals related to the current Flows to the Overview dashboard. Clicking a signal name opens the diagnostic page for detailed analysis of the user impact and signal behavior.

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Use Case:

In the Rage Click Diagnostics dashboard, slice a metric spike and use the Page URL and Element ID dimension tables to isolate the most impacted pages and elements for UI improvements.

More Details: DPI Metrics and Introduction to Frustration Signals.

Metric: Renames the Click To Web Error/Mobile Crash Metric to Click -> Error (Beta)

Feature Update:

Replaces Web Error/Mob Crash to Error:

  • Click To Web Error/Mobile Crash to Click -> Error

  • Users With Click To Web Error/Mob Crash to Users With Click -> Error

  • User Sessions With Click To Web Error/Mob Crash to User Sessions With Click -> Error

    • For simplicity and cross-platform consistency, this update unifies all click-triggered failures — including web errors, mobile crashes, and other post-click issues — as error metrics. This update impacts the metric naming without any metric data handling or logic changes.

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Use Case:

Use the time series for Users with Click To Web Error / Mobile Crash to identify the number of Android users with a high rate of mobile app crashes and focus drill-down analysis on their sessions.

More Details: DPI Metrics and Introduction to Frustration Signals.

November 4, 2025

Updates:

Metric Creation: Enhances Ratio Metric with Fixed Number as Denominator

Feature Update:

Enhances Ratio metrics to support using a fixed number as the denominator, expanding the flexibility and applicability of Ratio metrics.

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Use Case:

Use the fixed number as a Ratio metric denominator to create Ratio metrics for analyzing revenue across currencies, such as euros based on U.S. dollar data. Apply the current USD-to-EUR exchange rate as the fixed denominator to calculate the Ratio metric for common currency analysis.

More Details: Custom Metrics.

October 30, 2025

New:

Updates:

Metrics: Adds Metrics (Beta) for Excessive App Restart, Page Loop, Click → Web Error / Mobile Crash. Also, adds User Session and User Metrics for ANR, App Restart, Page Loop, Click To Web Error/Mob Crash, and Rage Clicks

Feature Update:

Frustration Signals are measurable indicators derived from user interaction data that reflect potential user dissatisfaction, confusion, or friction during a digital experience. These signals identify behavioral or technical anomalies observed in digital experiences.

Adds new Frustration metrics (Beta);

  • Excessive App Restarts measures the frequency or the number of occurrences when an application launches two or more times within a non-overlapping 60-second tumbling window. The application restarts may occur because of the app not responding, app instability, crashes, or forced closures by the user, indicating app session instability and multiple relaunches in quick succession.

  • Page Loop detects repeated page visits that likely indicate poor user experience caused by navigation issues or inconsistent state handling. This metric measures the number of 15-second intervals during which the same page URL was visited three or more times.

  • Click To Web Error / Mobile Crash captures the number and percentage of user interactions that are directly followed by a web error or mobile crash.

    • Web Error – For web users, a web error (any recorded client or server-side error event (e.g., JavaScript error)) that triggered in response to a click.

    • Mobile Crash – For mobile users, a fatal error that resulted in the immediate termination of the mobile application after a click.

  • Rage Clicks measures the frequency of users engaging in rapid, repetitive clicks on the same UI element, typically indicating a high level of user frustration. This metric tracks instances in which users perform three or more clicks on the same clickable UI element within a two-second time window without any meaningful interaction or response.

Enhances exisiting Frustration metrics with companion metrics for related users and user session analysis:

  • User Sessions with Page Loop measures the number of sessions that contain a page loop.

  • User Sessions With Excessive App Restarts measures the number of user sessions with Excessive App Restarts.

  • User Session with Click To Web Error / Mobile Crash measures the number of user sessions with Click → Web Error / Mobile Crash.

  • User Sessions with Rage Clicks measures the number of sessions that contain Rage Clicks.

  • Users with Page Loop measure the number of users who visited the same page URL in a web app three or more times within 15 seconds.

  • Users with Click To Web Error / Mobile Crash measure the number of users who experienced a web error or mobile crash after a click.

  • Users with Excessive App Restarts measure the number of users who experienced the app restarts (>= 2), indicating restart loops within the 60-second intervals.

  • Users with Rage Clicks measure the number of users who performed three or more clicks on the same clickable UI element within a two-second time window without any meaningful interaction or response.

Spikes and anomalies in a metric time series help quickly identify looping behavior caused by UX flaws, misconfigured redirects, or technical errors, thereby enhancing user journey efficiency and flow stability.

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Use Case:

Slice a Page Loop spike in this metric time series in Trends and use the dimension tables to diagnose the issue across the related Flow dimensions for page URLs and validation errors to highlight areas for UI improvements.

Use the time series for User Sessions with Page Loop to view the number of sessions that contain page loops.

Use the time series for Users with Click To Web Error / Mobile Crash to identify the number of users who clicked the “Play” button on Android and experienced a high rate of crashes.

More Details: DPI Metrics and Introduction to Frustration Signals.

Navigation: Access AI Cohorts from AI Alerts Dashboard and AI Config

Feature Update:

Updates the AI Alerts dashboard and AI Config page to include a direct navigation option to AI Cohorts, improving usability and streamlining workflows. This enhancement allows users to seamlessly transition between related AI modules, reducing navigation time and providing a more intuitive user experience.

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Use Case:

Instead of left navigation, use the option to navigate to AI Cohorts from the AI Alerts dashboard or the AI Config page for easier access.

More Details: AI Cohorts and AI Alerts.

Trends: Enhances Flow Analysis with Network Request Dimensions

Feature Update:

Automatically associates the related network request dimensions (Network Request Url Host, Network Request Http Method, Network Request Url Path, Network Request Response Code) with Flow metrics, excluding the Flow error metrics, to enhance the analysis of Flow performance.

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Use Case:

Leverage the automatic association of network request dimensions with Flow metrics to drill down across the related network request dimensions and Flow metrics, and discover which request host and path impacted Flow performance.

More Details: Flows.

AI Cohorts: Enhances AI Cohorts to Customize the Knowledge Graph for Every Metric and Add Custom Dimensions.

Feature Update:

Enhances the AI Cohorts with an option to add custom dimensions and customize the Knowledge Graph for every metric. This update helps to easily configure custom dimensions as single dimensions or in groups of two or three dimensions to focus AI alerting on specific performance areas, such as an underperforming channel or CDN edge server / OS family combination.

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Use Case:

Select the metric from the drop-down in this example Avg. Screen Load Time, and add the custom dimensions, along with the displayed standard dimensions, to customize the knowledge graph and focus on alerts for underperforming assets. Click the Alert to open the AI Alert dashboard, analyze the dimension data, and drill down to the anomaly.

More Details: AI Cohorts.

AI Cohorts: Removes the AI Cohort Link from the Pulse Navigation Menu

Feature Update:

AI Cohorts in the left menu is now removed. Use the option to navigate to AI Cohorts from the AI Alerts dashboard or AI Config page.

More Details: AI Cohorts and AI Alerts.

October 17, 2025

New:

Updates:

Individual Metric Builder: Adds Support for Ratio Metrics

Feature Update:

Adds a new Ratio metric type in the Individual Metric Builder to build metrics that display the relationships or proportions using mapped event values and OOB/custom aggregation metric values, such as average order value and average session starts to checkout complete. The Ratio metric type provides an additional level of analysis in Trends, such as analyzing the rate of how many orders were made relative to how many page visits occurred. Ratio numerator and denominator values support event counts, average values, and total values from mapped events.

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Use Case:

Use the Ratio metric type to analyze app performance and user activity based on customized numerator and denominator values to compute rates or averages. For example, to measure the average amount of money a customer spends, create a Revenue Per Paying User metric by selecting the related event and metric to calculate the ratio of Total Revenue to Unique Users, and then view the metric in Trends for dimensional analysis.

More Details: Custom Metrics.

AI Alerts: Supports AI Alerts for Mins With High Network Response Duration

Feature Update:

Introduces AI Alerts support for the Mins with High Network Response Duration metric. AI Alerts for this metric serve as proactive, real-time notifications of potential client, network, or server performance issues based on the configured persistence level. This notification includes alert description and related root cause details, along with alert markers in the metric time series widgets of the Trends dashboard. Click an alert to see detailed troubleshooting and optimization on the AI Alert Diagnostics page. AI Alert data can also be retrieved using the AI Alerts API and Webhooks.

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Use Case:

When monitoring the Mins with High Network Response Duration metric time series in Trends, click the AI Alert marker that indicates a sudden spike in response durations beyond a configured persistence level. In the AI Alert Diagnostics page, use dimensional drill-downs to confirm the root cause and optimization steps.

More Details: AI Alerts.

Metrics: Adds Mins With xxx Network Request Response Code

Feature Update:

Introduces the Mins with xxx Network Request Response Code metrics,

  • Mins with 0 Network Response Code

  • Mins with 4xx Network Response Code

  • Mins with 5xx Network Response Code

To help analyze the different types of network request performance issues in app sessions based on the number and percentage of one-minute intervals during which the performance issues occurred. These metrics actively categorize performance issues arising from HTTP response code processing, client-side request handling, and service-side request response failures. They continuously track the frequency and impact of response codes, enabling proactive notifications and facilitating cross-dimensional drill-downs to quickly isolate and analyze network request performance issues across various dimensions.

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Use Case:

Set up AI Alerts for Mins with xxx Network Response Codes to enable real-time alert messages and time series alert markers. For example, starting with a highly impacted device OS version, analyze response code impacts across network request URL hosts, paths, and endpoints to quickly focus on the most likely root cause of the persistent network request issue.

More Details: Minutes with Network Request Response Code Metrics.

Sensor Remote Control: New Option Intelligent Collection of Network Request

Feature Update:

Introduces a new option, Intelligent Collection of Network Request, to optimize the volume of network request collection by overriding the default URL blocklist with the Collect/Block rules.

Note: This feature is available only for the DPI Android 1.1.0 and above, Web (JavaScript) 1.1.1 and above, and iOS 1.0.1 and above. Conviva recommends updating the sensor to its latest version.

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Use Case:

After integrating the DPI sensor with the app, use the Intelligent Collection of Network Request option under the Sensor Remote Control tab to configure the rule using hostname, path, or scheme-based filters for collecting a specific set of network requests. If needed, use the response codes and duration-based filters for more granular-level collection. This feature offers the following benefits:

  • Controlled Costs – Store and process only meaningful data, optimizing resource utilization.

  • Optimized Performance – Smaller datasets mean faster insights and lower latency.

  • Enhanced Insights – Eliminating noise helps surface key trends and anomalies.

  • System Integrity – Prevents overloading downstream systems with redundant data.

More Details: Sensor Remote Control.

Trends: Enhances Flow Analysis with Page and Screen Dimensions

Feature Update:

Adds support for associating predefined dimensions (Page Host, Page Path, Page Title, Page Referrer, Referrer Host, Screen Title, Previous Screen Title) with Flow metrics, enabling improved Flow drill-down analysis across related dimensions.

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Use Case:

Use Page dimensions to highlight Flow performance across multiple pages. For example, with the Login Click to Success Flow selected in Trends, select the Page dimension and apply Flow metrics (Inits, Flows with Errors, Errors in Abandoned Flows) to the dimension table to analyze the performance of these metrics across Page dimension values.

More Details: Flows.

September 25, 2025

New:

Updates:

User Timeline: Adds Flow Timeline

Feature Update:

Adds support for Flow Timeline Index and User Timeline under the Users tab, completing the workflow of Flow analysis and enabling drill-down to sampled flow sessions where critical events are labeled in the timeline view.

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Use Case:

When analyzing Abandoned Flows with Errors, identify the errors that disrupt conversion. For example, after noticing a spike in login issues, quickly identify which login errors, such as account activation issues or password expiration, are blocking logins.

More Details: Users.

Dimensions: Adds UTM Parameters in Trends

Feature Update:

Introduces the Urchin Tracking Module (UTM) parameters in Trends, enabling dimensional drill-down for tracking digital marketing performance. The UTM parameters as dimensions in Trends, enable deeper analysis of the source, medium, and context of marketing-related traffic along with DPI metrics, supporting unified data-driven decision-making.

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Use Case:

Enable UTM Campaigns or IDs as a dimension in Trends to perform comparative analysis across marketing activities using DPI metrics, such as Active Users. Also, confirm app-related performance using metrics such as Mins Impacted, Avg Mins Per Page, and other engagement metrics.

More Details: Trends.

Metrics: Introduces App Restarts Metrics (Beta)

Feature Update:

Introduces the App Restarts as a Frustration metrics in Trends,

  • Excessive App Restarts : measures the number of times an application launch two or more times within a 60-seconds. The Excessive App Restarts metric highlights potential crash–restart loops caused by technical issues, poor user experience when users repeatedly relaunched the app due to failures or sluggish performance, and rare cases when device or OS-level constraints forced repeated terminations.

  • User Sessions With App Restarts : measures the number of user sessions with excessive app restarts.

    By monitoring this metric, administrators can quickly identify stability and usability concerns based on the scope of impacted user session.

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Use Case:

Comparing Excessive App Restarts and User Sessions with App Restarts can help quickly identify the abnormal app restarts impacting large number of users that may signal potential app crashes or a restart loop. For example, repeated spikes in Excessive App Restarts that impact large number of user sessions across a daily time series can indicate regular surges in high usage that strain system resources, such as memory, CPU, and storage, caused by memory leaks or misconfigured resource limits.Operations teams can monitor and correlate repeated-restart patterns to address stability issues before they significantly impact user experiences.

More Details: Metrics.

Trends: Enhances Dimension Support for Custom Metrics and Flows

Feature Update:

  • Combines together event-specific dimensions from the Network & Request and Errors categories into the Custom Dimension category in the Preset dashboard. This change makes it easier to select flow-related dimensions from a single category and prevents duplicate dimensions from appearing across other categories when they are tied to flow creation events.

  • Adds support for associating event-specific dimensions with custom metrics and predefined dimensions (Element Classes, Element Id, Element Name, Element Text, and Element Type) with Flow metrics, enabling drill-down analysis for both custom and Flow metrics.

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Use Case:

Use event-specific dimensions to drill down into multiple metrics within the same dimension table for deeper analysis. For example, in the flow Login Click to Success, apply the Element Text dimension to compare Flow metrics such as Init, Abandoned Flows with Errors, and Errors in Abandoned Flows side by side in a single table.

More Details: Flows.

Flow Builder and Flow Preset: Updates Flow Metrics

Feature Update:

  • Renames several Flow metrics to improve clarity and enable deeper error analysis:

    Previous Metric Name

    New Metric Name

    		 New Metric Name Clarifies that:

    Error

    		 Flows with Errors An error occurred within the flow.
    Critical Error Abandoned Flows with Errors The flow failed to complete with an error.
    Non-Critical Error Completed Flows with Errors The flow completed with error.
    Avg Duration Avg Complete Duration The average duration applies to complete flows.
    Active Devices Unique Devices To specify the count is for unique devices.
    Active Users Unique Users To specify the count id for unique users.

  • Adds new Flow metrics for Total Error Count, Errors in Abandoned Flows, and Errors in Completed Flows.

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Use Case:

Use the new error-related Flow metrics for deeper drill-down error analysis. For example, compare Errors in Abandoned Flows with Errors in Completed Flows to identify which errors are critical and prevent flow conversion.

More Details: Flows and Metrics.

September 11, 2025

New:

Updates:

Usage Dashboard: Enhances the Usage Dashboard to Monitor VSI, DPI and API Usage

Flow and Metric Creation: Adds Duration Limit Setting Option

Feature Update:

Adds support for a Flow and custom duration metric timeout setting, enabling a more focused Flow and metric analysis that excludes sessions with durations beyond the specified limit.

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Use Case:

Set a flow timeout limit to align flow duration limits with specific user-journey duration limits.

For example, a 5-minute timeout limit for cart checkout Flow sessions aligns with typical checkout page timeouts and prevents outlier checkouts that last more than 5 minutes from skewing the analysis of the overall checkout Flow behaviors.

More Details: Flows and Custom Metrics.

DPI Dashboards: Introduces Overview Dashboard for DPI (Beta)

Feature Update:

Introduces the DPI Overview Dashboard with a comprehensive view of application performance and user activities in configured Flows. This dashboard enables quick identification of performance trends, user engagement levels, and potential issues in a single, consolidated interface.

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Use Case:

For dips in payment checkout success, use the DPI Overview Dashboard to monitor overall Active Users and User Sessions, along with other Flow performances. A sharp drop in Checkout Success Flow at the payment step coincided with dips in other Flow performance. The AI-Alerts panel highlights multiple sessions affected by Page Load Time, causing it to time out, thus pinpointing the root cause. With this insight, the team can quickly address the anomaly, thereby reducing downtime.

More Details: Overview.

Dimensions: Introduces High Cardinality Dimensions

Feature Update:

Introduces a High Cardinality button that categorizes High Cardinality dimensions in Trends. A dimension is considered as high cardinality if more than 80% of the total dimension values are unique. Typically, High Cardinality dimensions contain millions of values where most entries are unique. Examples include Order ID, Error Code, or Search Query, with high levels of unique entries. Clicking the High Cardinality button displays the lists of up to 200 sample events from the last 24 hours. Use the Client ID or User ID links for further analysis.

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Use Case:

Using the Transaction ID dimension for e-commerce platforms with high cardinality of unique Transaction IDs, the High Cardinality page displays up to 200 recent transaction IDs in a separate event table from the last 24 hours, so analysts can check issues while still relying on aggregated views (e.g., payment method, order status) for broader insights.

More Details: Trends.

AI Alerts: Introduces New Sensitivity for Rate-based Metrics

Feature Update:

Introduces new AI Alerts sensitivities for rate-based metrics and Flow success levels, based on the incremental-impacted Flows and metric-related sessions, along with the percentage deviation above the anomaly baseline.

  • Incremental Impacted Count exceeds (default set to 10)

  • % Incremental Impacted Count of the Root Cause exceeds (default set to 0%)

AI Alerts monitor the impacted counts and anomaly deviation percent settings for alert generation. For example, if the success level of the Login Success Flow drops from 98% to 95%, the anomaly baseline was 96%, and the number of Flows represented by this 1% drop is greater than or equal to the specified impacted count of 10 Flows; these conditions meet the AI alert settings (incremental impacted count exceeds 10 Flows and the anomaly baseline deviation percentage exceeds 0%).

Note: Setting higher sensitivity levels throttles the AI alert firing until a higher count and percentage are impacted. Setting extremely high settings can effectively disable AI alerting. Admins should try different sensitivity levels for different Flows and rate-based metrics to determine which levels work best for their apps.

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Use Case:

Admins can set the sensitivity of rate-based metrics and Flows, such as Minutes with High Screen Load Time and Login Success flow, to determine when to receive AI Alert notifications. In this example, an alert is triggered when the impacted count goes above 10 Flows and the percentage of Flow success dips 0% or more below the Al alert anomaly baseline, notifying admins of issues impacting user logins. Clicking an AI Alert notification opens the diagnostics page with alert details and enables dimensional drill downs to analyze root causes.

More Details: AI Alert Sensitivity.

Usage Dashboard: Enhances the Usage Dashboard to Monitor VSI, DPI and API Usage

Feature Update:

The Usage Dashboard provides a centralized view of VSI and DPI consumption across all Conviva billing accounts. This dashboard enables teams to track usage at both a monthly and interval-level granularity, ensuring greater transparency and control over resource utilization.

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Use Case:

Admins can review the dashboard to identify peak viewing periods and correlate them with custom-mapped engagement events. By analyzing session averages and user journey durations, the admin can point the latency issues during high-traffic intervals and can initiates targeted optimizations.

More Details: Usage Dashboard.

 

August 2025

For Conviva DPI 2025 June release, see DPI August 2025 Release.

July 2025

For Conviva DPI 2025 June release, see DPI July 2025 Release.

June 2025

For Conviva DPI 2025 June release, see DPI June 2025 Release.

May 2025

For Conviva DPI 2025 May release, see ECO May 2025 Release.

April 2025

For Conviva ECO 2025 April release, see ECO April 2025 Release.

March 2025

For Conviva ECO 2025 March release, see ECO Mar 2025 Release.

Feb 2025

For Conviva ECO 2025 Feb release, see ECO Feb 2025 Release.

Jan 2025

For Conviva ECO 2025 Jan release, see ECO Jan 2025 Release.

2024 Releases

For Conviva ECO 2024 releases, see ECO 2024 Releases.

2023 Releases

For Conviva ECO 2023 releases, see ECO 2023 Releases.

 

 

 

VSI and DPI Integration

 

VSI Integration Tool

This section lists the release notes for the recent Conviva VSI Integration releases.

August 13, 2025

  • Enhances the Required Metadata:

    • The Live or VOD metadata is renamed to Content Category (isLive)

    • The Content Category metadata is renamed to Category Type (c3.cm.categoryType)

Note: The enhancements are applicable to all user interfaces and reports of Video Integration.

More Details: Apps dashboard.

 

January 23, 2025

Introduces a note at the top of the report and the PDF/Excel exports if at least one testcase is failed.

More Details: Apps dashboard.

January 09, 2025

Enhances the metric names in the Apps and Report tabs depending on the customer type.

For example,

  • Video-only customers see the metrics labeled as "VSF" (Video Start Failure), "VST" (Video Start Time), "VPF" (Video Playback Failure), and so on.

  • Stream-only customers see the same metrics labeled as "SSF" (Stream Start Failure), "SST" (Stream Start Time), and "SPF" (Stream Playback Failure).

More Details: Reports dashboard.

November 21, 2024

Introduces the Content and Ad tags to display custom metadata types in the Apps, Metadata, and Reports dashboards of video integration.

More Details:Custom metadata in Apps dashboard.

September 27, 2024

Introduces the Share Report option for copying the dashboard link to clipboard and sharing the test results with other users.

More Details:Share Apps Dashboard.

April 11, 2024

  • Introduces a new hierarchical menu structure for Integration Tools. As part of this improvement, the existing App Manager is renamed to Video Integration, and Sensor Integration is replaced with DPI Integration.

    Before

    After


  • Introduces a new tab in Video Integration for accessing Touchstone 2.0 (Beta) version. This tab appears for only selected Touchstone 2.0 customers, allowing them to experience seamless self-validation of VSI sensor integration within Pulse without switching environments.

    More Details:Touchstone 2.0 Help.

 

June 29, 2023

New Feature: Reports Dashboard - App Statistics and Integration Overview Reports

New Features

The Reports dashboard displays validation test results of metrics and metadata for all of your device applications.
You can choose to see the validation results for either metrics or metadata for all or selected apps.

Using the Reports dashboard, view reports for:

  • App Statistics

    Use App Statistics report to learn about:

    • The performance of metrics and metadata for all or specific apps

    • Apps that need the most attention (appearing first on the list)
    • Last validation date of the apps
    • Newest build or SDK version if available

  • Integration Overview

    Integration overview reports help to analyze the integration details and the validation improvement progress for each app for a selected time period of 3 months, 6 months, 9 months, or 12 months. These reports use graphical representations to show the impact or improvement of metrics and metadata.

Feature Impact

  • App Statistics report

    • Provides action items to fix the under-performing metrics and metadata

    • Improves integration health

    • Supports downloading the app status report

    • Allows to compare integration health across all the platforms, and to prioritize fixing the apps in the priority order

  • Integration Overview report

    • Provides build submission ratio for each app, and sets KPI to improve integration and data on pulse

    • Enables mapping the Validated - Not In Production builds against the Not validated - In production builds

    • Saves time and efforts required from Conviva customer service team

More Details: Viewing and Downloading Reports

December 20, 2022

New Feature: Conviva Integration Plugin for Android

New Features

Introduces the Conviva Integration Assistant Plugin for Android that helps you integrate the Android players with only a few clicks.

While creating a new app, when you click the View Integration Details button for Android SDKs on Integrate SDK/Library page, you are redirected to the Learning Center Android Integration Assistant plugin page. You can download the plugin from here and follow the instructions to install and use it.

To access the plugin or integration details while you're on the existing app details page, click the "Simplified SDK: Android Player Name" link.

Feature Impact

  • To simplify the integration, the plugin automatically adds the SDK dependencies to your Android project.

  • It generates the ConvivaHelper.java file with all the code that is required to invoke the integration.

  • It also lists the Advanced Use Cases for Android integration.

More Details: Android Integration Assistant Plugin

August 28, 2022

  • Enhances the tool to open the tabs (Overview, Apps, Metadata, and Reports) and the apps in a new tab or a new window.

  • When the Touchstone Reference URL expires, the Notes field on the test results page shows as Link expired.

 

July 28, 2022

This release enhances the features on the test pass report page of the VSI Integration:

  • Email the test pass report to the person who submitted the build.

  • Add numbering to the test case execution and test pass report pages.

 

June 29, 2022

This release enhances the test results page in the Apps tab with the Unexpected Metadata Generated section. This new section displays the metadata that isn't configured in the metadata engine during the app setup. You can review this unexpected metadata and configure it in the engine based on your need. You can choose to discard this information on the test results page. However, it's available on the Metadata tab.

 

May 26, 2022

  • Introduces the Status Report Download option in the Reports tab, where you can download either All Metrics and Metadata (the default option), Metrics Only, or Metadata Only data in an Excel file. You can choose a single app, several apps, or all apps to generate the report.

  • The Hide Apps option enables you to customize the reporting view. You can choose apps to hide them from reporting.

  • The Test Pass email notification contains an attachment of the test results in PDF format.

  • The test results page displays the count of failed test cases.

April 28, 2022

  • Enhances the email notifications to send to the configured users when:

    • An app is created or archived.

    • Builds are submitted or archived.

    • Builds are blocked by the QE team and awaiting input from the customer.

    • Builds are unblocked by providing the required comments.

    • Build validation is complete.

  • Usability Enhancements

    • The Validate Integration tab has additional instructions.

    • View All Metrics toggle is available on the test results page to view all or limited content metrics and metadata. By default, the toggle is enabled and you can view all the metrics.

April 18, 2022

We are excited to announce the launch of Application Manager 2.0, a self-service portal with a guided workflow to set up your applications.

Your current Application Manager data will be maintained and also migrated to Application Manager 2.0 soon. Your Conviva representative will reach out to you when the 2.0 migration is done to address any queries you might have about the migration and your transition to the 2.0 application.

For more details, see the Application Manager 2.0 Help topics in the Learning Center.

 

 

Touchstone 2.0

 

This section lists the release notes for the Touchstone.

October 17, 2025

Enhances the Required Metadata and Custom Metadata sections to highlight any metadata with an alert icon if there is any datatype mismatch. Hover the mouse pointer on the icon to see the alert message, for example "Datatype mismatch. This field supports only "string" datatype".

For more details, see the Session Summary topic in the Learning Center.

August 13, 2025

  • Enhances the Required Metadata:

    • The Live or VOD metadata is renamed to Content Category (isLive)

    • The Content Category metadata is renamed to Category Type (c3.cm.categoryType)

Note: The enhancements are applicable to all user interfaces and reports of Touchstone.

For more details, see the Session Summary topic in the Learning Center.

July 03, 2025

  • Enhances the Required Metadata section to display the keys for Content tags (as c3.cm.*) and Ad tags (as c3.ad.*).

  • Relocates App Version from the header section to the Required Metadata section.

  • Removes:

    • The Device Model and Content Type from the header, as these information are already available under the Required Metadata section.

    • The Change Testing Device icon from the header section and the BLUE-colored bar under the Bitrate field.

For more details, see the Session Summary topic in the Learning Center.

June 06, 2025

Deprecates the older version of Touchstone. Use the improved Touchstone 2.0 in Pulse for seamless debugging and self-validation of Conviva's VSI.

For more details, see the Self-Validation Using Touchstone topic in the Learning Center.

April 10, 2025

Enhances all Required Metadata (except Device Model, Browser Name, and other device-related metadata) and Custom Metadata to:

  • Show the metadata values as collected directly from the heartbeat.

  • Support mutability, that is, any changes in the metadata during an ongoing session.

For more details, see the Session Summary topic in the Learning Center.

March 25, 2025

  • Introduces a new Avg. Bitrate metric to show the latest average bitrate as collected from the heartbeat.

  • Enhances the Device Category metadata to show its value as collected from the heartbeat.

For more details, see the Session Summary topic in the Learning Center.

January 23, 2025

  • Displays Module Version in the header section, if available in the heartbeat.

  • Displays CDN changes in the session timeline.

  • Simplifies the statements for player state change and event change in the session timeline.

  • Introduces two new icons for exporting the session summary in the PDF and Excel formats.

For more details about exporting session summary in the PDF format, see the Session Summary topic in the Learning Center.

January 09, 2025

  • Enhances the metric names in the Session details page depending on the customer type.

    For example,

    • Video-only customers see the metrics labeled as "Video Start Time", "Video Restart Time", and "Video Restart Count".

    • Stream-only customers see the same metrics labeled as "Stream Start Time", "Stream Restart Time", "Stream Restart Count".

  • Shows the Default Resource in the Required Metadata section. It is collected from the raw heartbeat.

  • Introduces a new icon to export session summary in the PDF format by clicking the Export to PDF icon at the top-right corner.

For more details about exporting session summary in the PDF format, see the Session Summary topic in the Learning Center.

October 24, 2024

Introduces date picker in the Available Devices page to filter the list of available devices based on a date range.

For more details using the date picker to filter the available devices, see the Available Devices topic in the Learning Center.

September 27, 2024

We are excited to announce the launch of Touchstone, designed to streamline the self-validation process for video sensor integration. Now integrated with Pulse, Touchstone enables in-depth monitoring of session timeline data, accessible within the app and across Pulse’s Overview, Trends, and Viewers dashboards. This new version also resolves previous inconsistencies in metric values between Pulse and the standalone Touchstone 1.0, ensuring more accurate data tracking.

Note: Please contact your account team (Project Manager/Integration Engineer) or Conviva Support (support@conviva.com) to start using Touchstone 2.0 before Touchstone 1.0 is phased out.

For more details about Touchstone features and enhancements, see the Self Validation Using Touchstone 2.0 topic in the Learning Center.

 

 

DPI Integration Tool

This section lists the release notes for the recent Conviva Digital Product Insights (DPI) Integration release.

September 27, 2024

Introduces the Share menu option for copying the dashboard link to clipboard and sharing the validation report with other users.

More Details: Share Validation Reports

June 20, 2024

Introduces the Last Seen column in the Available User Timeline panel to view the occurrence time of the latest event associated to the corresponding application, device, user ID, and client ID.

More Details: Executing Test Cases

 

April 25, 2024

The DPI Integration feature, which is available in Pulse, enables developers to experience a seamless self-validation and debugging process of sensor integration.

For more details about DPI Integration features, see the Integration Help topics in the Learning Center.

Conviva Nexa

 

Conviva Nexa

 

December 4 2025

Share Session Details

Feature Update:

Provides the option to Share the session details, allowing users (with the c3 access) to instantly view the full context—messages, insights, decisions, and outputs—without having to recreate the steps.

Use Case:

To retrieve and share insights on platform performance, the user queries, What are the top impacted sessions and viewers yesterday? This request returns a detailed view identifying the most affected sessions and viewers for the previous day, enabling timely analysis and corrective action. After reviewing the results, the user clicks the Share button, which generates a collaborative link. This link gives recipients direct access to the same insights, ensuring alignment and supporting efficient, data-driven collaboration across teams.

Top Impacted Sessions and Viewers for VSI

Feature Update:

Provides enhanced visibility into service impact by supporting Top Impacted Sessions and Top Impacted Viewers for VSI. This update allows teams to quickly identify which sessions and end users were most affected by a performance issue, an anomaly, an outage, or a quality-degradation event.

  • Top Impacted Sessions: Provides the individual playback sessions most negatively affected based on error severity, rebuffering, video start failures, poor QoE metrics, or detected anomalies.

  • Top Impacted Viewers: Highlights the viewers experiencing the most significant impact during the event window—enabling targeted customer support, proactive outreach, and rapid root-cause identification.

Use Case:

When a quality incident occurs—such as a CDN slowdown, ISP disruption, or application performance issue—teams can instantly identify which sessions and viewers were most adversely affected using Nexa's new Top Impacted Sessions and Viewers insights. These insights allow them to assess customer impact, understand the issue severity and scope, and prioritize investigations based on the most critical cases. By highlighting the specific users and sessions that experienced the highest rebuffering, failures, or degraded QoE, Nexa enables faster root-cause analysis, more accurate incident reporting, and timely communication with support teams for targeted customer outreach.

Know Improvement Opportunities for VSI

Feature Update:

Provides visibility into AI-driven Improvement Opportunities through the AI Roadmap. Users can access the AI Roadmap in Nexa to view prioritized recommendations and areas of focus to enhance performance and stability. By asking questions such as, How do I improve SPI? or Improvement opportunities for SPI, users receive targeted guidance on critical improvements. This feature helps teams identify optimization paths quickly and supports more informed, data-driven decision-making.

Use Case:

Users can understand how to enhance the Service Performance Index (SPI) for their application. The user enters the query How do I improve SPI? Nexa accesses the AI Roadmap and generates a set of prioritized SPI improvement opportunities. The system highlights key factors affecting SPI—such as latency, error rates, or buffering issues—and provides actionable recommendations tailored to the user's environment. These may include optimizing specific flows, addressing high-impact errors, improving delivery performance, or resolving recurrent issues. The user reviews these insights to determine where to focus efforts and develops a targeted plan to improve SPI metrics and overall service quality.

Support Queries for VSI Alerts

Feature Update:

Supports VSI alerts, enabling users to access viewer-specific alert information directly within the platform. Users can retrieve alert summaries and trends by asking questions such as Critical alerts for today or Alerts for the last 7 days, providing faster visibility into viewer-level issues and helping teams identify, prioritize, and address critical problems more efficiently.

Use Case

Enter the query Show the critical alerts in the last 24 hours. Nexa retrieves all critical viewer-specific alerts generated within that period, summarizing alert types, affected sessions, and timestamps. Use this information to identify emerging issues and drill into specific alerts for root-cause analysis, enabling faster response and resolution.

Try Nexa

Feature Update:

Introduces a new Try Nexa button within VSI and DPI - Trends Dashboard to provide users with faster, more intuitive access to Conviva Nexa. With improved discoverability and smoother transitions between monitoring and diagnostics, the update delivers a more connected and intuitive user experience.

November 13, 2025

Support for DPI Alerts

Feature Update:

Supports DPI AI Alerts within Nexa, giving users immediate visibility into critical issues without leaving the platform. This enhancement helps teams detect, investigate, and act on anomalies faster than ever. Users can request alerts using natural language—such as “Show me critical alerts for the last week” or “Show me open alerts for yesterday”—and receive results instantly. The AI Alert dashboard opens in a new browser tab to support focused analysis, and users can further examine any alert by referencing its Alert ID. This update improves the speed and clarity with which issues are identified and investigated.

Use Case

Enter the query “Show alerts due to network issues in the last 2 days.” Nexa interprets the request, applies the specified time range, and filters alerts based on network-related categories identified by DPI AI. The system then returns a focused list of relevant alerts, highlighting their severity, status, and associated metrics. Open an alert dashboard in a new tab for deeper investigation or select an individual Alert ID to review detailed insights and anomalies.

Support queries for Auto Insights for Broken Assets and App Versions

Feature Update:

Supports queries for Auto Insights on Broken Assets and App Versions, enabling faster issue identification and analysis directly within the platform.

Users can request insights by asking questions such as,

  • Show me broken assets for today

  • Show me broken assets due to CIRR, or

  • Compare the app versions

Nexa interprets these queries, retrieves the relevant insights, and presents a clear summary of asset health and version performance. Users can also deep dive into any specific broken asset or app version to view detailed insights and contributing factors.

Use Case

To quickly assess whether any assets are malfunctioning and potentially affecting customer experience or service performance, enter the query What are the broken assets for today? Nexa processes the request and automatically filters Auto Insights to retrieve all assets that have triggered failure conditions within the current day. Nexa returns a curated list of broken assets along with key details such as failure type, impacted regions or devices, and severity indicators. The user can then select any individual asset from the list to open a deeper view, enabling examination of root causes, historical patterns, and related performance metrics.

To assess how the latest app version performs compared to an older one, enter the query Show me the insights for the latest and old app versions. Nexa retrieves insights for both versions and presents a clear comparison of key metrics, including crashes, errors, and performance issues. The user can then drill into either version for detailed insights into impacted assets and contributing factors. These insights help determine whether the latest version shows improvements or introduces new problems.

Thinking View Enhancement

Feature Update:

Introduces a new visible thinking state in Nexa to clearly indicate when the system is analyzing a user’s prompt. This enhancement improves interaction clarity by signaling that Nexa is actively processing the request, helping reduce perceived wait time and creating a smoother, more transparent user experience. Users can also turn off the thinking model based on their preferences, and this setting is persisted at the user level to ensure a consistent experience across sessions.

November 7, 2025

Support queries for Viewer Ids in VSI.

Feature Update:

Supports Viewer ID–based analysis in VSI, providing a significant AI-driven enhancement for support teams. Users can query viewer-specific insights to accelerate troubleshooting and understand individual viewing experiences with greater precision.

For example, queries such as,

  • Show the experience issues for viewer ID <Id number>

  • What were the last five sessions for viewer ID <Id number>

  • Show sessions with maximum issues on 5th Nov 2025 for viewer ID <Id number>; return targeted session and experience data.

Users can also drill down to a specific session ID to view exact timelines and pinpoint issues, such as rebuffering. This capability enables faster, more accurate support investigations and improves overall operational efficiency.

Use Case:

To investigate a viewer's complaint about poor streaming quality, enter the query: Show the experience issues for viewer ID <ID number>. Nexa performs viewer ID–based analysis in VSI and returns a consolidated view of all experience issues for that viewer, such as rebuffering events, playback failures, bitrate drops, and start-up delays. The response highlights when the issues occurred, their severity, affected devices or regions, and any recurring patterns. Use this information to identify root causes—such as CDN problems, network instability, or player errors—and take targeted corrective actions, improving both the individual viewer's experience and the overall service quality.

October 30, 2025

User Timeline Integration for DPI.

Feature Update:

Supports user-timeline queries for DPI, enabling instant analysis of experience and performance at the user or client level. When a user requests timeline insights, Nexa provides a link to the user timeline dashboard, which opens in a new browser tab, ensuring a clearer, more focused view.

For example, queries such as,

  • Show the experience issues for user ID <ID number>.

  • What were the last five sessions for client ID <ID number>?

  • For the user ID <ID number> summarize issues for the last 7 days.

  • Show sessions with maximum issues on 20th October 2025 for user ID <ID number>.

This update improves diagnostic efficiency enabling the users to troubleshoot faster by viewing user-specific journeys and error summaries without switching dashboards or relying on data teams. This capability streamlines issue resolution and strengthens understanding of user impact by combining performance and experience data in a unified workflow.

Use Case:

To investigate the recent activity for a client reporting intermittent issues, enter the query What were the last five sessions for client ID <Id Number>? Nexa processes the request through DPI's user timeline integration and retrieves the most recent five sessions associated with that client ID. The response includes key details such as session start and end times, duration, device or platform used, and any associated experience issues. The engineer reviews this information to identify patterns—such as repeated errors, abnormal session durations, or network inconsistencies—and uses the insights to determine whether a specific problem is recurring.

Support Queries for Flow Auto Insights in Nexa

Feature Update:

Supports Flow analysis for Auto Insights, providing deeper guidance for customers with Auto Insights–enabled flows. Users can analyze any supported flow, and Nexa presents additional insights and actionable recommendations to help identify issues and optimization opportunities. This enhancement applies to customer accounts and flows where Auto Insights is enabled. Users can request information with queries such as Show details about the flow <flow name> for last week. This update improves diagnostic accuracy and supports more informed decision-making for flow performance.

Use Case:

To review the performance of a key operational flow over the past week, enter the query Show details about the flow Checkout for last week. Nexa analyzes the specified flow and returns the standard flow metrics along with newly added Auto Insights and recommendations. These insights highlight anomalies such as increased failure rates, latency spikes, or drop-off points for further investigation. The user reviews these details to identify root causes, prioritize improvements, and implement targeted fixes. This streamlined analysis helps improve flow performance and enhances the overall user experience.

What is Nexa?

Feature Update:

Nexa is Conviva’s AI-powered analytics assistant designed to help users interact with their Conviva data using natural language. Instead of navigating complex dashboards or writing queries, users can ask questions in plain English, and Nexa will interpret the request, run the appropriate Conviva API calls, and return actionable insights, summaries, or dashboards.

Nexa helps users to

  • Retrieve insights faster without complex filtering or UI navigation

  • Accelerate troubleshooting for video, app, network, or user-session issues

  • Generate dashboards on demand

  • Reduce time-to-insight for Product, Ops, Engineering, and Support teams

  • Make data analysis more accessible and intuitive for all users

Note: Conviva provides 50 million free tokens each month. The counter refreshes at the start of every month (UTC zone), and unused tokens do not carry over. Once the free tokens are utilized, contact Conviva Support for additional access.By Default, all users have use permission in Nexa.

Admins can change the permissions to,

  • No: Disables Nexa for the user in the account, including admins. No Nexa features will be accessible.

  • Use: Allows users to access and interact with Nexa features once enabled by the account admin. (Default setting)

  • Enable - (Admin-only permission): Allows the admin to activate Nexa for the entire account after accepting Conviva’s AI Acceptable Use Policy.

More Details: Nexa.

 

 

Conviva Sensor Modules

Android | iOS | Browser (script tag install) | Browser (npm install) | REACT-Native (npm install) | C SDK (Contact Conviva) | | Roku (Contact Conviva)

Android Video Players

Core SDK, Exoplayer, NexStreaming, Brightcove

Android Ad Managers
Google IMA/DAI

iOS/tvOS Video Players

Core SDK, AVPlayer/AVQueuePlayer, Brightcove

iOS/tvOS Ad Managers
Google IMA

 

JavaScript Video Players

HTML5VideoElement, Video.js, Chromecast CAF,

Samsung TV Tizen AVplay, Playstation Trilithium, Playstation WebMAF

JavaScript Ad Managers
Google IMA, Google IMA DAI Module

 

Roku SceneGraph Video Players
Conviva_Roku_Download

C Video Players: C SDK Download

Rust Video Players: Rust SDK Download

Web Brightcove Video Players
JS Core SDK, JS Brightcove

XBox One/Windows 10:

Media Player/MediaElement
Conviva UWP

XBox One/Windows 10:

WinJS
Conviva UWP JS

Web thePlatform
JS Core SDK, JS thePlatform

DPI Sensor Module Releases

This section lists the release notes for the recent Conviva DPI sensor module releases.

 

November 2025

Conviva Android version 1.2.5

Improves crash reporting, including application crashes, ANRs and NDK crashes by using the ApplicationExitInfo API on Android 11 (API 30) and above.

More Details: Android Sensor Integration Help

GitHub Document

Conviva iOS version 1.6.0

Improves the Crash and ANR reporting with MetricKit for users on iOS 14 and above to enable deeper insights and faster fixes for a more stable app experience.

More Details: iOS Sensor Integration Help

GitHub Document

Conviva Android version 1.2.4

Enhances the remote configuration feature to support instant updates.

More Details: Android Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.4.19

  • Supports collection of xpath attribute for clicks.

  • Supports extraction of specific DOM elements using remote configuration.

More Details: JavaScript Sensor Integration Help

GitHub Document

October 2025

Conviva iOS version 1.5.0

  • Introduces remote configuration to control the maximum size of request and response bodies eligible for sub-field collection.

    • Default limit: 10 KB

    • Maximum recommended limit: 256 KB (to prevent performance overhead)

  • Optimizes internal performance and stability.

More Details: iOS Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.4.17

  • Fixed an issue where headers were being forwarded as standard header objects instead of retaining their original state in fetch network requests.

  • Decoupled page-ping and metatag tracking from the page view event.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.4.13

  • Added support for configuring a maximum size limit for request and response body parsing during network request tracking.

  • Video-to-app events now include deserialized newsc, oldsc, tags, and ced values.

  • conviva_video_custom_events are now available as regular raw events.

More Details: JavaScript Sensor Integration Help

GitHub Document

September 2025

Conviva JavaScript version 1.4.11

  • Introduces Soft Navigation event for Single Page Applications. To enable it, contact the Conviva Support team.

  • Fixes issue of loadEventEnd timestamp being 0 (zero) in conviva_window_loaded event.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.4.9

Support for Configuration based inference of Rich content for SSE messages through fetch, event stream and websocket events.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.4.8

  • Supports event source message stream tracking with comprehensive event monitoring (open, send, message, error).

  • Introduces baggageConfiguration to set conviva client ID & conversation Id into baggage header for agent backend propogation.

  • Supports for Salesforce's lazy loaded agent detection.

  • Due to lazy load of ui, overlap was persisting in replay. This has been fixed. Now there will be no persisting overlaps.

  • Fix for blobs upload with no payload.

  • Fix issue of not collecting request body (rqb) attributes when request object instance is passed to fetch api instead of raw json body.

More Details: JavaScript Sensor Integration Help

GitHub Document

August 2025

Conviva JavaScript version 1.4.3

  • Introduces Cohort Replay

    • Cohort Replay enables the visual reconstruction and review of user navigations and actions within a customer's app. This feature captures how users interact with the app, including clicks, navigation, scrolling, media engagement, and text input, and then replays these interactions in a video-like experience.

      By default, Cohort Replay is disabled. To enable it, please contact the Conviva Support team.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.3.2

  • Introduces Intelligent Collection of SSE & WebSocket events designed to optimize data collection while ensuring flexibility and actionable insights with reduced volume:

    • Controls volume through Activation rules (Collect or Block).

    • Controls collection of attributes in SSE / WebSocket message payloads

    • Supports filtering based on request URL's hostname, path, scheme, and filtering based on attributes in SSE / WebSocket messages.

  • Supports cookie support for sharing clId within subdomains based on config enableClIdInCookies passed in tracker init.

  • Fixes issue in application's readyState checks that depended XMLHttpRequest.UNSENT, XMLHttpRequest.OPENED, XMLHttpRequest.HEADERS_RECEIVED, XMLHttpRequest.LOADING, XMLHttpRequest.DONE.
    The fix now intelligently intercepts XHRs without any modifications to original behaviour.

  • Fixes issue window undefined when initialising our tracker inside server side app.

More Details: JavaScript Sensor Integration Help

GitHub Document

Conviva JavaScript Sensor version 1.1.17

Supports integration with Shopify Merchant Store.

More Details: JavaScript Sensor Integration with Shopify Merchant Store

GitHub Document

July 2025

Conviva Android version 1.2.2

Supports extracting query params from the network request URLs.

To enable, contact Conviva Support.

More Details: Android Sensor Integration Help

GitHub Document

Conviva JavaScript Sensor (all versions)

Supports integration with Salesforce Commerce Cloud.

More Details: JavaScript Sensor Integration with Salesforce Commerce Cloud

GitHub Document

Conviva C SDK version 2.185.1.0

Supports:

  • Custom Tags

  • Application Info and Application Install Event

  • ANR and Application Errors

  • GZIP compression of event payloads

More Details: (Contact Conviva)

May 2025

Conviva iOS version 1.1.3

Supports the traceparent header generation and collection.

More Details: iOS Sensor Integration Help

GitHub Document

Conviva JavaScript version 1.1.8

  • Supports limiting the burst in reporting errors.

  • Fixes the issue in collecting link clicks in multi-page applications.

  • Supports setting a proxy for the Gateway URL.

More Details: JavaScript Sensor Integration Help

GitHub Document

April 2025

Conviva C SDK version 2.185.0.0

  • Revamps the JSON library to accommodate a wider range of custom event inputs.

  • Improves SDK to address potential EBAS workflow issues.

More Details: (Contact Conviva)

 

March 2025

Conviva Android version 1.2.1

  • Enhanced Network Request Collection: Supports automatic collection of network requests in Flutter for Dart’s core HTTP client, as well as popular libraries like Dio, Retrofit, and Chopper.

  • Controlled Ingestion Feature: Now disabled by default. Upgrading to this version will not alter collection behavior unless explicitly enabled. To activate this feature, please contact the Conviva support team.

  • Bug Fix: Target URL Query Parameters: Resolves an issue where the TargetURL in network requests was not reported along with query parameters.

  • Bug Fix: Case Insensitivity: Fixes an issue where network request collection was failing when the TargetURL had case-insensitive variations.

More Details: Android Sensor Integration Help

GitHub Document

Conviva Roku version 3.5.11

  • Fixes an issue where Player State was incorrectly reported as NOT_MONITORED at the start of a session.

  • Fixes an exception caused in the older version (3.5.9 ) that prevented the first video session from being created.

More Details: (Contact Conviva)

Conviva iOS version 1.0.3

  • SDK, by default, controls event collection until the remote config is downloaded. Once available, the remote config takes over the event collection control.

  • Internal improvements.

 

February 2025

Conviva Android version 1.2.0

  • Provides flexibility with control of the click event collection, based on any element tag names, element types, element IDs, etc. To enable the controlled collection of click events (Android), contact Conviva Support.

  • Enhances the EditText elements to restrict text collection for protecting the sensitive data.

  • Limits the elementText tag key to support at most 1024 characters.

More Details: Conviva Android Integration

Code Access: Download Package

Conviva iOS AppAnalytics version 1.0.2

Provides flexibility with control of the click event collection, based on any element title, element type, element name, etc.

To enable controlled collection of click events (iOS), contact Conviva Support.

More Details: Conviva iOS/tvOS Sensor Integration

Code Access: Download Package

Conviva Roku version 3.5.9

Fixes an issue where EBVS was over-reported due to mishandling of the time between video monitoring and ECO event reporting, causing inconsistencies in tracking the first video session.

More Details: (Contact Conviva)

Conviva JavaScript AppAnalytics version 1.1.2

  • Enhances the auto-collection of click events for a broader range of elements, not limiting to buttons and links. This update ensures more comprehensive click tracking with support for all standard HTML elements (link, button, checkbox, radio button, etc.) and elements of other frameworks, such as REACT, Angular, and Vue.

  • Provides flexibility with control of the click event collection, based on any element tag names, element types, element IDs, etc.

Contact Conviva Support to enable nonstandard/unsupported frameworks or control the collection of click events (JavaScript).

While migrating from Conviva JavaScript AppAnalytics version 1.1.1 (or older) to the latest version 1.1.2, update the event/metric mappings in Pulse by replacing the old tag keys for the click events with the new tag keys:

Old Tag Keys New Tag Keys
elementText text
elementValue value
elementId id
elementClasses class

For more information on event/metric mapping using the Semantic Mapper in Pulse, see Semantic Mapper.

Conviva C SDK version 2.184.0.4

  • Fixes the issue with custom events having escape characters.

More Details: (Contact Conviva)

Conviva iOS AppAnalytics version 1.0.1

  • Introduces intelligent collection of network requests that optimizes the collection of network request volume while ensuring flexibility and actionable insights using:

    • Activation rules (Collect or Block), which override previous URL-based blocklists.

    • URL-based filtering using hostname, path, scheme, and filtering based on duration and response status code.

    Contact Conviva Support to enable network request optimizations (iOS).

Conviva Network Request Optimization and ClientId APIs

  • Introduces optimization of data collection with more intelligent collection of network requests while ensuring flexibility and actionable insights by controlling the network request volume using:

    • Activation rules (Collect or Block), which override previous URL-based blocklists.

    • URL-based filtering using hostname, path, scheme, and filtering based on duration and response status code.

    Contact Conviva Support to enable network request optimizations. (Android and JavaScript)

  • Introduces two new APIs, getClientId and setClientId, to share Conviva's clientId across different sensor instances. (JavaScript)

    More Details: Conviva Web (JavaScript) Sensor - GitHub repository

 

January 2025

Conviva C SDK version 2.184.0.3

  • Fixes the issue related to handling large content in metadata tags.

More Details: (Contact Conviva)

December 2024

Conviva C SDK version 2.184.0.2

  • Supports Pause and Resume ECO Tracker.

More Details: (Contact Conviva)

October 2024

Conviva C SDK version 2.184.0.1

  • Supports Network Request Tracking.

  • Supports ECO Device Metadata.

  • Supports Remote Config.

More Details: (Contact Conviva)

September 2024

Conviva Roku version 3.5.6

  • Supports Conviva ECO Version 0.2.12

  • Introduces the following in Conviva ECO Sensor for Roku:

    • enableEco and appId fields in the settings to initialize Conviva Client.

    • setUserId() API to set the viewerId for ECO data.

    • setChannelInfo() API to set the report channel/app load time.

    • trackScreenView() API to report the screen view and changes with load times.

    • trackCustomEvent() API to report custom events.

    • trackClick() API to report button clicks.

    • trackAppError() API to report runtime errors/exceptions.

    • trackNetworkRequest() API to report network request/response data.

    • setCustomTags() API to report custom tags for building custom dimensions.

  • Fixed an issue where reportAdError API always sends severity as FATAL instead of accepting the input severity.

More Details: (Contact Conviva)

Conviva C SDK version 2.184.0.0

  • Supports Video to ECO Events.

  • Fixed multiple saves issues with respect to the App Tracker context.

  • Introduces API for getting and setting the Conviva identifier.

More Details: (Contact Conviva)

August 2024

Conviva iOS AppAnalytics version 0.2.29

  • Enables tracking of screen views in SwiftUI by using the `View` extension function .convivaAnalyticsScreenView(name: "Screen Name"). It sends a custom event, conviva_custom_screenview(cv_csv), that needs to be mapped per customer account.

  • Enables tracking of button clicks in SwiftUI by using the `Button` extension function .convivaAnalyticsButtonClick(title: "Button Title").

  • Enables tracking of Picker (Segment Control) interactions in SwiftUI.

More Details: Conviva iOS/tvOS Sensor Integration

Code Access: Download Package

 

Conviva Android ECO version 0.9.4

Enables and disables the auto detection of the compose and fragment navigation dynamically based on the remote config.

More Details: Conviva Android Integration

Code Access: Download Package

 

July 2024

Conviva Android ECO version 0.9.3

  • Supports the auto detection of the compose navigation with event name conviva_compose_view which needs to be mapped per customer account until Conviva Activation supports to map automatically and compose click tracking with event name conviva_button_click.

  • Supports the fragments navigation with event name conviva_fragment_view which needs to be mapped per customer account until Conviva Activation supports to map automatically.

  • Supports the traceparent header generation and collection.

  • Requires unified Conviva Gradle Plugin version >= 0.3.5 to support auto detection of compose navigation, click and fragments navigation. Please refer to compatibility table.

More Details: Conviva Android Integration

Code Access: Download Package

 

 

Video Sensor Module Releases

This section lists the release notes for the recent Conviva Video sensor module releases.

September 2025

Conviva Android Core SDK version 4.0.49

Introduces the following modules to support video analytics for applications using :

  • (ExoPlayer IMA Extension)

  • (Media3 IMA Extension)

More Details: (Contact Conviva)

Code Access: Download Package

 

August 2025

Conviva Android Core SDK version 4.0.47

Introduces a new constant ConvivaSdkConstants.PLAYBACK.AUTO_REPORT_ERRORS to turn off the default error reporting behavior of the ExoPlayer and Media3 modules. Pass this constant in the player info through the ConvivaVideoAnalytics.setPlayer API.

Note: Applicable to ExoPlayer modules 4.1.6 and above, and Media3 modules 4.0.1 and above.

More Details: (Contact Conviva)

Code Access: Download Package

July 2025

Conviva Android Core SDK version 4.0.46

  • Resolves a NullPointerException that occurred when calling getSessionId under certain conditions.

  • Introduces a new method getSessionIdAsync(SessionIdCallback callback) to fetch the session ID asynchronously.

More Details: (Contact Conviva)

Code Access: Download Package

June 2025

Conviva Android Core SDK version 4.0.45

  • Supports for new Media3 module.

More Details: (Contact Conviva)

Code Access: Download Package

April 2025

Conviva Android Core SDK version 4.0.44

  • Support for Android 16.

  • Internal updates and improvements.

More Details: (Contact Conviva)

Code Access: Download Package

January 2025

Conviva Android Core SDK version 4.0.43

  • Fixes the issue of last HB missing framework name and version, module name and module version metadata.

  • Fixes the issue of language metadata not being reset for a subsequent new session in same client instance.

  • Changes the minimum delay for urgent Heartbeats to 200ms.

More Details: (Contact Conviva)

Code Access: Download Package

December 2024

Conviva Android Core SDK version 4.0.42

  • Fixes the ANR issue in the Network Callbacks.

  • Fixes the caught exception in urgent HB timer.

More Details: (Contact Conviva)

Code Access: Download Package

October 2024

Conviva Android Core SDK version 4.0.41

  • Fixes issue in resetting buffer length to 0 on ad end, reducing inflated errors for content / ad sessions.

  • Enhances collection by sending urgent heartbeats on following events:

    • First PLAYING state for Content Sessions

    • Application Background for Content/Ad Sessions (autocollected by Conviva)

    • FATAL Errors for Content/Ad Sessions.

More Details: (Contact Conviva)

Code Access: Download Package

November 2024

Conviva Roku 3.5.7 Module Upgrade

  • Fixes a crash issue in video sensor SDK for scenarios where duration is being updated along with “play” state.

More Details: (Contact Conviva)

Code Access: Downloads: Roku: SceneGraph

July 2024

Conviva Android Core SDK version 4.0.39

  • Supports playback tracking in the background.

  • Set the ConvivaSdkConstants.ALLOW_BACKGROUND_PLAYBACK key to true, to continue playback tracking in the background.

More Details: (Contact Conviva)

Code Access: Download Package

April 2024

JavaScript Core SDK 4.7.5 Upgrade

  • Fixes application crash in the non-browser environment.

More Details: (Contact Conviva)

Code Access: Download Package

 

March 2024

Conviva Roku 3.5.4 Module Upgrade

  • Added auto collection for Average FrameRate.

  • Fixed crash issue in processing gateway response due to invalid response.

More Details: (Contact Conviva)

Code Access: Downloads: Roku: SceneGraph

February 2024

JavaScript Brightcove 4.5.1 Module Upgrade

• Supports Brightcove Player 7.13.4 version

More Details: (Contact Conviva)

Code Access: Download Package

Conviva iOS 4.047 (without Advertising Identifier Support)

More Details: (Contact Conviva)

Code Access: Download iOS Core SDK 

JavaScript VideoJS 4.3.2 Module Upgrade

  • Includes code stability changes.

More Details: (Contact Conviva)

Code Access: Download Package

January 2024

Removed autocollection of Conviva.Constants.Playback.CDN_IP for several JavaScript players:

  • ChromecastCAF, ChromecastV2, Custom Integration, HTML5VideoElement, PlayStationWebMAF, SamsungTV and VideoJS

More Details: (Contact Conviva)

Code Access: Download Package

JavaScript Core SDK 4.7.4 Upgrade

  • Includes code stability changes.

  • Fixes an issue that causes multiple console errors while publishing of Video attempt event and session end event.

More Details: (Contact Conviva)

Code Access: Download Package

 

Sensor Releases 2023

December 2023

Conviva Video.js 8.6.1

  • Supports Video.js version 8.6.1

  • Fixes an issue in is_live auto-collection for Live stream

More Details: JavaScript Video.js

Code Access: Download Package

November 2023

Conviva JavaScript Tizen 4.0.2 Module Upgrade

  • Supports Samsung TV Tizen 7.0 SDK

More Details: JavaScript Samsung Tizen Integration

Code Access: Download Package

Conviva C SDK Upgrade

  • Supports Conviva App Experience

More Details: C Sensor Integration

Code Access: Download Package

October 2023

Conviva iOS IMA 4.0.5 Module Upgrade

  • Supports iOS/tvOS 17

  • Supports Google IMA SDK iOS version 3.19.1 & tvOS version 4.9.1

  • Supports iOS Core SDK 4.0.40

More Details: Conviva iOS Integration

Code Access: Download Package

Conviva Roku 3.5.3 Module Upgrade

  • Supports IMA 3.62.0

More Details: Roku SceneGraph Sensor Integration

Code Access: Downloads: Roku: SceneGraph

Conviva Android Core SDK version 4.0.35

  • Supports Android version 14

More Details: Conviva Android Integration

Code Access: Download Package

Conviva Android Exoplayer SDK Version 4.1.1

  • Supports Android version 14

  • Compatible with Exoplayer 2.19.1

  • Supports AndroidX Media3 1.1.1 release

More Details: Conviva Android Integration

Code Access: Download Package

Conviva Android Brightcove SDK Version 4.0.10

  • Supports Android version 14

  • Supports Brightcove version 8.2.3

More Details: Conviva Android Integration

Code Access: Download Package

Support for iOS 17, AVPlayer, and Brightcove Player Modules Upgrade

  • Supports iOS version 17

More Details: Conviva iOS Integration

Code Access: Download iOS Core SDK  | Download iOS AVPlayer Module | Download iOS Brightcove Module

August 2023

Conviva Roku 3.5.2 Upgrade (22/AUG/2023)

  • Supports Roku OS 12

  • Fixes the issue of reporting Ad duration in the main content session.

Conviva Rust SDK version 1.0.3 (18/AUG/2023)

  • Initial version of Rust SDK to integrate Rust based platform players with Conviva stream sensor.

July 2023

C SDK 2.182.0.5 Upgrade

  • Supports App Experience integration

More Details: C Sensor Integration

Code Access: Download Package

JavaScript Core SDK 4.7.2 Upgrade

  • Fixes the issue of reporting the ad duration in the content session when same player instance is used for both ad and content sessions.

More Details: Conviva JavaScript Integration

Code Access: Download Package

Android Core SDK 4.0.33 Upgrade

  • Supports Media3 Exoplayer module

More Details: Conviva Android Integration

Code Access: Download Package

Android Exoplayer 4.1.0 Module Upgrade

  • Supports Exoplayer 2.18.7

  • Supports Media3 Exoplayer 1.0.2

  • This version is not compatible with 4.0.32 and below versions of Conviva Android Core SDK.

More Details: Conviva Android Integration

Code Access: Download Package

June 2023

JavaScript Brightcove 4.5.0 Module Upgrade

  • Supports Brightcove Player 7.7.0 version

  • Fixes the issue in reporting custom error events using the trigger() API

More Details: Brightcove Sensor Integration

Code Access: Download Package

JavaScript VideoJS 4.3.0 Module Upgrade

  • Supports Video.js player version 8.3.0

More Details:Conviva JavaScript Integration

Code Access: Download Package

May 2023

Roku 3.5.1 Module Upgrade

  • Fixes the application crash issue that occurred with the endMonitoring() API call.

  • Code refactoring

More Details: Roku SceneGraph Sensor Integration

Code Access: Downloads: Roku: SceneGraph

April 2023

Support for Reporting Audio, Subtitle, or Closed Caption Languages

All major Conviva platforms such as Android, iOS, JS, Roku, Web Brightcove, XBox, and C SDK now support reporting the audio, subtitle, or closed captions language values. These language event details enable customers to analyze scenarios like the impact of subtitle change on VPF and VRT.

Most of the Conviva modules auto-collect the language details during session start, and upon a change event. In case of custom integrations, use the new APIs to report the language details. To know more about the new APIs, refer to the video players integration section of the platform integration pages on the Learning Center:

More Details: Android, JavaScript, iOS/tvOS, Roku, Web Brightcove, C SDK, Windows XBox

Code Access: Download Package:

Android

ExoPlayer 4.0.18

Brightcove 4.0.8

iOS

AVPlayer 4.0.43

Brightcove 4.0.25

JavaScript

VideoJS 4.2.1

Roku

Roku 3.5.0

C SDK

C SDK v2.180.0.4

Web Brightcove

JS SDK 4.7.0

JS Brightcove 4.4.1

XBox/Windows

Conviva UWP 2.180.0.3

 

  


February 2023

API Support for Average Bitrate for Core SDK 4.6.1 and Above

  • JavaScript

    • Added a new constant AVG_BITRATE to report the average bitrate.

    • The existing bitrate is considered as Peak Bitrate.

    • Fixes a crash issue in playlist scenarios when switching to next video.

    More Details: Conviva JavaScript Integration

    Code Access: VideoJS 4.1.13 , JS Core SDK 4.6.1

  • Android

    • Added a new constant AVG_BITRATE to report the average bitrate.

    • The existing bitrate is considered as Peak Bitrate.

    More Details: Conviva Android Integration

    Code Access: Download Package

  • iOS

    • Added a new constant AVG_BITRATE to report the average bitrate.

    • The existing bitrate is considered as Peak Bitrate.

    More Details: Conviva iOS Integration

    Code Access: Download Package

  • Web Brightcove 4.3.6

    • Supports auto collection of Average Bitrate.

    • The existing bitrate is now considered as the Peak Bitrate.

    More Details: Conviva Web Brightcove Integration

    Code Access: Download Package

  • Windows

    • Introduces the setAverageBitrate() API to support setting the average bitrate.

    • Modifies the existing bitrate to peak bitrate.

    More Details: Conviva Windows Sensor Integration

    Code Access: Download Package

  • C SDK 2.179.0.4

    • Introduces the set_average_bitrate() API to support setting the average bitrate.

    • Modifies the set_stream() API documentation for Peak Bitrate.

    More Details: C Sensor Integration

    Code Access: Download Package

Windows SDK Update

Conviva Windows SDK 2.178.1.0 fixes the ad.csid tag issue for Ad session.

More Details: Conviva Windows Sensor Integration

Code Access: Download Package

Brightcove Support for tvOS

Conviva Brightcove 4.0.22/4.0.23 module now supports Brightcove iOS/tvOS SDK 6.12.0.

More Details: iOS/tvOS Sensor Integration
Code Access: Download Package

January 2023

JavaScript Brightcove Module Upgrade

Conviva-js-brightcove 4.3.5 fixes an issue where Ad metadata was not being reported as Conviva predefined constant.

More Details: Brightcove Sensor Integration

Code Access: Download Package

JavaScript Brightcove Module Upgrade

  • The JavaScript Brightcove module library, 4.3.4, supports Brightcove Player 6.66.8, VideoJs 7.20.4, and Google IMA3 V3.

  • It fixes the issue of reporting Conviva pre-defined content metadata using convivatags.

More Details: Brightcove Sensor Integration

Code Access: Download Package

iOS Brightcove Module Upgrade

The latest iOS Brightcove library, 4.0.21, supports the Brightcove iOS SDK 6.11.2.

More Details: iOS/tvOS Sensor Integration

Code Access: Download Package

 

 

Sensor Releases 2022

December 2022

Roku Module Upgrade

Roku 3.4.8 library fixes an issue where buffering was not reported during content underrun.

More Details: Roku SceneGraph Sensor Integration

Code Access: Downloads: Roku: SceneGraph

Android Brightcove Module Upgrade

The Android Brightcove 4.0.7 library now supports Brightcove Player 7.1.4.

More Details: Android Sensor Integration

Code Access: Download Package

Conviva Integration Assistant Plugin for Android Players

This release introduces the Conviva Integration Assistant Plugin for Android, which helps you integrate Android players with only a few clicks. You can download this plugin from the Android Integration Assistant plugin page and follow the instructions to install and use it.

  • To simplify integration, the plugin automatically adds the SDK dependencies to your Android project.

  • It generates the ConvivaHelper.java file with all the code that is required to invoke the integration.

  • It also lists the Advanced Use Cases for Android integration.

More Details: Android Integration Assistant Plugin

Roku Module Upgrade

With Roku 3.4.7 library, the endMonitoring API call removes any stopped ConvivaPlayerMonitor task nodes from videoNode.

More Details:Roku SceneGraph Sensor Integration

Code Access:Downloads: Roku: SceneGraph

November 2022

Roku Module Upgrade

Roku 3.4.6 library now supports Google DAI 3.60.0.

More Details: Roku SceneGraph Sensor Integration

Code Access: Downloads: Roku: SceneGraph

September 2022

Brightcove Module Upgrade

The updated Conviva_SDK_JavaScript_BrightcovePlugin_4.3.3 module now supports:

  • Brightcove Player 6.66.4

  • Video.js 7.20.1

  • Google IMA3 V3

More Details: Brightcove Player Plugin Integration

Code Access: Download Package

Video.js Upgrade

Updates the Conviva_SDK_JavaScript_video.js_4.1.11 SDK.

  • It now supports Video.js 7.20.1

  • It fixes an issue where bitrate wasn't reported for streams without textTracks.

More Details: JavaScript Video.js

Code Access: Download Package

Roku Module Upgrade

Roku 3.4.5 integration now supports:

  • Roku OS 11.5

  • YoSpace 3.4.2

  • Roku ID for Advertising (RIDA) collection

    The module fixes issues with:

    • YoSpace module not auto collecting the bitrate.

    • Server-side ad sessions not copying metrics from content sessions.

    • The collection of c3.app.version when custom tags aren't set.

More Details: Roku SceneGraph Sensor Integration

Code Access: Download Package

Support for iOS 16 & Brightcove Player upgrade

Brightcove SDK now supports:

  • iOS 16

  • Brightcove iOS SDK 6.10.6

More Details: iOS/tvOS

Code Access: Download Package

Support for Ad Integration in XBox Player for Windows

The XBox Ad integration (v2.178.0.0) includes:

  • Support for Ad Experience
  • New API for creation of Ad Session
  • New API to report Ad Break Start or Ad Break End on the Main Session

More Details: XBox Player for Windows

Code Access: Download Package

 

 

Conviva APIs

 

Conviva APIs

 

Metrics V3 API

Retrieves historical and real-time metrics for building custom dashboards or applications.

March 27, 2024

Session V3 API

Retrieves viewer experience by combining statuses, metrics, and dimensional metadata.

May 23, 2024

March 27, 2024

Bulk Filters API

Manages saved filter settings via API, allowing retrieval, modification, creation, and deletion of filters.

AI Alerts API

Determines the impact of impact of the alert condition based on the given severity level.

Precision Policy API

Manages Precision filters and policies, activating one or more and rearranging filters.

 

PII Opt-Out API

Removes Personally Identifiable Information (PII) data using viewer IDs,and view PII request status.

 

 

2024 Releases

May 23, 2024

  • Sessions V3 API:

    • Allows ?Limit={N} in the query parameter to control the number of sessions in the response.

    • Displays IP and IPv6 information in the network_info section of the API response.

    More Details: Sessions V3 API

March 31, 2024

  • Conviva's Metrics V2 API, Sessions V2 API, and Viewers Module API:

    • The V2 APIs are deprecated. Use the V3 version of these APIs to take advantage of the new capabilities. The AI Alerts API, Precision Policy API, and PII Opt-Out API are not part of this migration.

    More Details: Metrics V3 API and Sessions V3 API

March 27, 2024

  • Metrics V3 API and Sessions V3 API:

    • Improves to retrieve metrics and viewer sessions based on a given time range. The default time range will no more be effective for retrieving the historical metrics and session data.

    More Details: Metrics V3 API and Sessions V3 API

 

 

Conviva Connect

 

Conviva Connect

 

Content Summary

Retrieves historical and real-time metrics for building custom dashboards or applications.

Ads Summary

Retrieves viewer experience by combining statuses, metrics, and dimensional metadata.

DPI Summary

Manages saved filter settings via API, allowing retrieval, modification, creation, and deletion of filters.

 

2025 Releases

October , 2025

  • Sessions V3 API:

    • Allows ?Limit={N} in the query parameter to control the number of sessions in the response.

    • Displays IP and IPv6 information in the network_info section of the API response.

    More Details: Sessions V3 API

 

 

Conviva MCP

 

Conviva MCP

 

MCP Summary

Provides access to connect LLMs and LLM clients to Conviva data.

 

2025 Releases

October, 2025

  • MCP Update:

    • Adds support for agent MCP requests for VSI and DPI metrics, viewers, and AI alert data.

    More Details: Conviva MCP

 

 

Conviva MDDI Releases

 

Conviva MDDI

 

MDDI Summary

Provides access to Conviva data packages for offline cross dimensional analysis of key Conviva metric data.

 

2025 Releases

October , 2025

  • MDDI Update:

    • Provides access to Conviva data packages for offline cross dimensional analysis of key Conviva metric data. Contact your account representative or Conviva Support for setup and data handling details.

    More Details: Conviva MDDI