User Dashboard

 

The User dashboard enables you to drill down into session timelines for a comprehensive and granular analysis of a session. For example, analyze a session, including application error events, to identify the causes behind app crashes.

  • Client ID: Get all data in the selected period, including the data occurring before users log into the application successfully.

  • User ID: Get the data occurring from the time when users log into the application successfully to a session end.

Note: The User dashboard displays 5,000 events in the User Timeline section by default.

The Users dashboard consists of these sections:

  • Summary Section: Select the Show Summary check box to show the Summary section. In this section, you can view detailed user information and event summaries.

  • User Timeline Index: Show all sessions within the selected time range in the time picker, along with metrics such as User Active Time, App Crashes/Web Errors, and Number of Network Request Failures.

  • User Timeline: After selecting an event time stamp in User Timeline Index, detailed messages of the event time stamp and all events in the time stamp display in User Timeline.

Summary Section

The Summary section appears after selecting the Show Summary check box. The Summary section enables you to check user information, such as region, and event summaries, such as the number of bad events.

Click Show more and Show less to expand and collapse the displayed messages in the section.

User Timeline Index

User Timeline Index allows you to view all sessions within the selected time range in the time picker, along with metrics such as User Active Time, App Crashes/Web Errors, and Number of Network Request Failures. Use the Customize icon to add specific event-related metrics and dimensions for detailed analysis.

To open the User dashboard from the Trends, click the User ID or client ID. Also, you can right-click the User ID or client ID to open the User Dashboard in a new browser tab or window.

Accessing the User dashboard from Trends displays the User Timeline Index with the impacted sessions according to the Trends filter settings.

Click an event time stamp to display detailed messages and all events within that time stamp in User Timeline.

User Timeline

User Timeline enables you to view detailed messages of an event time stamp and all events within that time stamp by clicking the time stamp in User Timeline Index.

To enhance your data checking efficiency, User Timeline offers these functions:

  • 1 Filter Events: Specify the events you want to focus on by selecting them in the Filter selection box. Only the chosen events are displayed, streamlining your analysis process. Click Clear All or Select All to filter events more efficiently.

  • 2 Toggle Showing Network Requests: When turning on the network requests toggle, the conviva_network_request events appear in the event list of the Filter selection box. You can select the conviva_network_request checkbox to view these events in the Event section. Disabling this option hides the conviva_network_request events.

  • 3 Search Events: Use the Search input box to input keywords. All events matching the keyword are highlighted for easy identification and navigation.

  • 4 Expand All Events: Select the Expand All check box to expand all events. Clear the check box to collapse all events.

  • 5 Collapse and Expand Events: Expand or collapse event data by clicking the Expander icon next to Data. This provides a condensed or detailed view of the event data. Similarly, clicking the Compressor icon can minimize all event data.

Using the User Dashboard

Use the User dashboard to get a summary of user information based on client IDs or user IDs and related event summaries to support the app behavior analysis.

  1. Open the User dashboard by using one of the options.

    • Directly open the User dashboard by clicking the User dashboard and inputting the client IDs or user IDs based on your requirements.

      Note: The User dashboard displays specific user operations and actions based on user IDs or client IDs. Because metrics calculations are based on client IDs, more accurate metric data is displayed when referencing users by client ID. However, Conviva does not recommend using this dashboard for metric analysis.

    • Navigate to the User dashboard from the ECO dashboard.

      1. Click the ECO dashboard.

      2. Select the Users tab, click a client ID or user ID, and then the User dashboard opens automatically.

  2. Check the summary of user information and event summary, such as Region and the number of bad events.

  3. Check the messages in User Timeline Index, focusing on error messages such as App Crashes, and Number of Network Request Failure. Click an event time stamp for more details.

  4. From User Timeline, check the detailed messages of an event time stamp and all events within that time stamp, particularly focusing on important data, such as the conviva_application_error/crash event data, for analyzing the app behavior.

Sharing a User Dashboard

You can share a User Dashboard with other ECO users.

  1. Click the Share icon to the right of the time picker in the User Dashboard.

  2. Click Copy to clipboard to copy the link and share it with others, allowing them to view the same User dashboard within the same time range.

User Timeline User Timeline