Service Integrations

The Service Integrations page provides access to Conviva Video programmatic notifications for data services, such as BigPanda and Datadog. Service Integrations settings requires administrator access.

To access this page, click the Settings icon select Service Integrations.

The Service Integrations page appears with a list of existing service integrations and available integration services.

BigPanda and Datadog Service Integrations

Conviva Video enables you to integrate manual alerts and AI alerts with BigPanda and Datadog, so that you can enhance Conviva's advanced video alerts with BigPanda and Datadog escalation management and notifications.

For more details about BigPanda integrations, see BigPanda Integration Guide.

For more details about Datadog integrations, see Datadog Integration Guide.

Salesforce Service Cloud Integration

Conviva Pulse Salesforce Application empowers you to visualize the viewer streaming performance so that you can quickly determine if your viewers experience issues regularly. It also enables you to drill into additional information for every issue that your viewers encounter.

For more information, see Installing and Configuring Conviva for Salesforce Service Cloud and Using Conviva for Salesforce Service Cloud.

Service Integrations Service Integrations Service Integrations Salesforce Service Cloud Integration BigPanda Datadog Service Integrations