ECO Help

Conviva's ECO (Experience-Centric Operations) provides an easy-to-use interface and an advanced feature set that empowers industry-leading application performance analysis for both native and .web applications. ECO is powered by Conviva's high-scale, real-time, on-demand platform that provides fast data accessibility with one-click and combinatorial instant filtering for advanced dimensional analysis, and real-time, continuous measurement of app evets and app engagement.

ECO Workflow

  
  
  
  
  

   Ingest

 Activate

  Monitor

Automate

     Ask

Low code integration
and data ingest.

Visualize and map
events. Build metrics.

Drill-Downs and
detailed analysis.

AI Alerts and auto
root cause diagnosis.

Historical trends and
time series.

Common Tasks by Role


           (invite and manage users, create filters, setup notifications)

  • Invite and manage users

  • Manage filter settings

  • Managing notifications

  • Coordination SSO and other security settings with Conviva

   Admin Task Details

Admin Tasks Description

Invite and Setup Users

Access Pulse: Settings > User Management

Empower the Admin to invite and manage users to engage with Conviva ECO. Oversee user accounts, permissions, and invitations, facilitating seamless interaction within ECO.

For more details, see Account Setup and User Management.

Create Custom Filters

Access Pulse: Settings > Filter Management

Leverage the power of your data through customizable dimension and metadata filters. The pre-defined All Traffic filter shows all traffic originating from your players. Create custom filters to focus data on your specific business requirements, including advanced filter logic options for contains, equals to, not equal to.

For more details, see Filter Management.

Enable Notification Channels

Access Pulse:

Settings > PagerDuty

Settings > Webhooks

 

Configure programmatic notifications for AI alerts using webhooks and PagerDuty.

For more details, see Setting Webhook Notifications and Conviva PagerDuty Integration Guide for ECO.

         (real-time engagement and performance, user flow metrics, historical analysis)

  • Gain a complete, real-time view of engagement, experience, and performance

  • Compute experience metrics for critical user flows

  • Seamlessly blend real-time and historical analytics

  • Discover how feature changes impact customers

 

   Product Teams Task Details

Product Manager Tasks Description

Get Started With Presets Dashboards

Access Pulse: Presets

Check pre-defined dashboards as quick starting points to have access to commonly used metrics and metadata use cases from these aspects:

  • User Experience

  • Audience and Engagement

For more details, see Presets.

Analyze Metrics and Dimension Data

Access Pulse: Trends

Gain a complete view of customer engagement, experience, and performance in real time with the functions:

  • Summary Tab: enables quick overview analysis of your app performance data, with several key self-contained UI widgets

  • Analysis Tab: enables to quick check metric widget time series and distributions for customizable displays of app performance metrics

  • Dimension Data Table: displays the readings as per the applied primary and secondary filters. This table helps you to analyze the data and check the anomalies if any.

For more details, see Trends and Summary Tab.

Analyze Data in Live Mode or Over a Specific Time Range

Access Pulse: Trends

Conduct real-time and historical customer engagement analytics in a single pane of glass by selecting the Live mode or a specific time range.

For more details, see Trends.

Build Custom Metrics and Dimensions for Advanced Analysis

Access Pulse: Activation

With the activation tools, set up event mappings to build customized metrics and add new dimensions to efficiently transform application events into advanced data insights. For example, map new registration events and create the Full Registration Time metric based on the registration start and completion events to gain visibility into existing registration bottlenecks and identify network requests for processing improvements.

For more details, see Semantic Mapper and Metric Builder.

         (unified custom journey, app interactions, full-census analysis)

  • Tap into a unified view of the customer journey and user experiences

  • Monitor all app interactions effortlessly

  • Perform analysis based on full-census and comprehensive client-side telemetry

  • Drive continuous user experience improvements and related best practices

  • Easily monitor overall operational performance metrics and related dimensions

  • Achieve data-drive performance and experience improvements

 

   Engineering Teams and CTO Task Details

Tasks Description

Check Presets Dashboards as Quick Starting Points

Access Pulse: Presets

Engineering Teams focus on app and process performance:

  • Service Performance

  • Events

CTOs analyze overall performance and business-level KPIs:

  • User Experience

  • Service Performance

  • Events

  • Audience and Engagement

For more details, see Presets.

Analyze Metrics and Dimension Data

Access Pulse: Trends

Engineering Teams focus on feature use and processing performance:

  • Summary Tab: enables quick overview analysis of your app performance data.

  • Analysis Tab: enables quick metric time series and distributions for app metrics.

  • Dimension Table: Drill-downs for OS release and network request performance.

CTOs track customer engagement and user trends:

  • Summary Tab: enables quick analysis of app performance and operational trends.

  • Analysis Tab: displays metric widget time series and distributions for customizable displays of overall performance metrics.

  • Dimension Tables: enables cohort drill-downs for trend and event KPIs.

For more details, see Trends and Summary Tab.

Drive Continuous Improvement

Access Pulse: Trends

With the Compare Filters function, Engineering Teams establish baselines for user experience and service performance to measure, test, and analyze new app versions, features, or ecosystem changes to maintain or improve quality of experience.

For more details, see Compare in Trends.

Build Custom Metrics and Dimensions for Advanced Analysis

Access Pulse: Activation

With the activation tools, Engineering Teams set up event mappings to build customized metrics and add new dimensions to efficiently transform application events into advanced data insights. For example, map new login events and create the Login Start to Complete Avg Time metric based on the login start and completion events to gain insights into application performance, helping implement further enhancements.

For more details, see Semantic Mapper and Metric Builder.

Activate and Manage Events, Dimensions, and Metrics

Access Pulse:

Activation > Management

With the activation tools, CTOs activate and manage only the data that matters to quality of experience to compute massive amounts of data efficiently and cost effectively.

For more details, see Management.

         (issue resolution, continuous improvements, pinpoint impacts)

  • Perform issue resolutions and continuous improvements

  • Monitor overall operational performance metrics

  • Drill-down to discover impacts and analyzing impacted session timelines and viewer experiences

  • Access historical and real-time data with customize granularity

  • Easily monitor overall app performance along with specifics details for each user

  • View detailed user and event timelines to pinpoint experience impacts

 

   Operation and Customer Support Teams Task Details

Tasks Description

Check Notifications from AI Alert and Do Analysis in AI Alert Dashboard

Access Pulse: AI Alerts

  • Operation Teams pinpoints the performance issues with the AI Alert dashboard.

  • Custom Support Teams check the automated, AI-generated alerts for every active incident to prepare agents proactively for each customer call.

For more details, see AI Alerts.

View Presets Dashboards

Access Pulse: Presets

  • Operation Teams check pre-defined Service Performance dashboard as quick starting points to have access to commonly used metrics and metadata use cases.

  • Custom Support Teams check pre-defined dashboards as quick starting points to have access to commonly used metrics and metadata use cases from these aspects:

    • User Experience

    • Service Performance

    • Events

    • Audience and Engagement

For more details, see Presets.

Analyze Metrics and Dimension Data

Access Pulse: Trends

Operation Teams and Customer Support Teams use these functions to do deep analysis:

  • Quickly diagnose app performance based on the dimensional drill-downs, impacted users, and network requests.

  • Click a metric in the Summary panel or a metric widget, such as Avg Page Load Time, to filter the displayed data to the related impacted users and display secondary and companion metrics in the dimension tables.

  • Click a user ID to go to the user timeline for comprehensive and granular analysis of a session.

  • Click the Focus icon in a metric time series to display an expanded view of the time series above the trend data.

For more details, see Trends and Summary Tab.

Build Custom Metrics and Dimensions for Advanced Analysis

Access Pulse: Activation

With the activation tools, set up event mappings to build customized metrics and add new dimensions to efficiently transform application events into advanced data insights.

  • For example, Operation Teams map new login events and create the Full Login Time metric based on the login start and completion events to gain visibility into existing application performance issues and identify the root causes of slow login times.

  • For example, Custom Support Teams map new login process error events and create the Login Process Error metric based on the login error events to analyze application performance and identify the root causes of these errors.

For more details, see Semantic Mapper and Metric Builder.

Do Real-Time Analysis

Access Pulse:

Trends

Real-Time

  • In the Trends dashboard, Operation Teams use the date picker to select the live mode. The Live mode shows the time series along with the aggregated metric numbers and percentages on the metric widget aligning the aggregate values with the metric values in the dimension table. For more details, see Trends.

  • In the Real-Time dashboard, Operation Teams monitor the performance of your most critical metrics with visual threshold crossing indicators to quickly identify and correlate changes in metrics. For more details, see Real-Time Dashboard.

View User Timelines

Access Pulse: Users

Customer Support Teams view detailed messages of an event time stamp and all events within that time stamp by clicking the time stamp in User Timeline Index. In the User dashboard, leverage AI-generated summaries of customer’s quality of experience to make it easier for agents to engage with them.

For more details, see User Dashboard.

         (custom metrics and dimensions, app ecosystem perfomance)

  • Easily create custom metrics and dimensions to analyze the most critical performance areas

  • Monitor detailed metrics and related dimensions to determine the health of the app ecosystem

   Data Team Task Details

Data Science Tasks

 Description

Ingest Data

Access Pulse: Integration Tools

With the Conviva ECO sensor, collect data automatically.

For more details, see ECO Integration.

Create Custom Dashboard

Access Pulse: Custom Dashboards

Create personalized dashboards and discover new insights by combining widgets and display options to emphasize key insights.

  • Showcase metrics and dimensions in summary, table, or distribution formats.

  • Edit, delete, and share your created dashboard, allowing shared dashboard recipients to view or clone them.

For more details, see Custom Dashboards.

Integrate AI alerts with PagerDuty

Access Pulse: Settings > PagerDuty

Integrate AI alerts with PagerDuty to enhance ECO AI alerts with PagerDuty escalation management and notifications.

You need a PagerDuty account with configured services to integrate Conviva alerts with the configured PagerDuty services.

For more details, see Conviva PagerDuty Integration Guide for ECO.

Set AI Alerts Email Subscriptions

Access Pulse: Settings > Email Subscriptions

Sets up email notifications for prompt updates when performance issues met AI alert conditions.

  • Utilizes the AI Alert Email Subscriptions to administer user email subscriptions, subscribe or unsubscribe users.

  • Configures specific metric notifications based on severity levels for each user.

For more details, see AI Alert Email Subscription.

Build Custom Metrics and Dimensions for Advanced Analysis

Access Pulse: Activation

With the activation tools, set up event mappings to build customized metrics and add new dimensions to efficiently transform application events into advanced data insights. For example, map new live video attempts events and create the Live Video Attempt to Play Time metric based on the live video attempt and live video play events to identify user engagement with video content and facilitate analysis of any underlying factors contributing to delays in playback.

For more details, see Semantic Mapper and Metric Builder.

 

Success Plans

Conviva ECO Success Plans help guide customers to meet and exceed key business and operational goals using ECO features.

Monitoring Full Login Time

Monitoring Full Registration Time

Monitoring Time to First Play

Monitoring Video Start Time

 

 

 

ECO ECO ECO Performance ECO Performance