DPI Help

Conviva's DPI (Digital Product Insights) provides real-time, cohort-level insights and advanced features, connecting customer experience, engagement, and system behavior with business outcomes. DPI is powered by Conviva's high-scale, real-time, ODP platform that enables continuous tracking and measurement across dimensions, one-click and combinatorial instant filtering with unified insights into critcal user flows and shared KPIs.

DPI performance data with real-time, real-user experience monitoring connects app front-end experiences with backend network service performance to provide Service Level Objective (SLO) values, such as engagement metrics, QoE measurements, and KPI metrics, service performance metrics, and error messages, along with Service Level Indicators (SLIs) for actual user journey success and failure rates. User timelines record user interactions for detailed activity summaries and deep understanding of how application performance and network service health impacted user experience.

DPI monitors actual user experiences by continuously tracking specific, critical micro-journeys—called Flows. DPI flows represent critical steps in real-user journeys that enable continuous monitoring of experience and journey progress in real-time, measuring critical user journey durations, success rates, and completions. DPI continuously measures the detailed actvities within each Flow and generates AI-based alerts on progress and completion issues to optimize user digital experiences. For a summary of DPI capabilities, see Conviva DPI Overview.

DPI Workflow

  
  
  
  
  

Low code integration
and data ingest.

Visualize and map
events. Build metrics.

Drill-Downs and
detailed analysis.

AI Alerts and auto
root cause diagnosis.

Historical trends and
time series.

Common Tasks by Role

 

 

 

DPI DPI Performance DPI Performance DPI Performance