ECO
2025 Releases: Events and Metrics, Custom Dashboards, and Trends Enhancements
May 8, 2025
User Timeline: Adds Contains Labels for Matched Sessions
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Feature Update:
Adds a Contains label to user sessions in the User Timeline dashboard to quickly identify sessions with events and global filters passed from Funnels and Paths. This enhancement provides analysis context and makes it easier to identify relevant sessions with events and filters related to sequences in Funnel and Path event progressions.
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Use Case:
To perform deeper analysis of a sequence of events highlighted in Funnels and Paths, such as a path that ends with a login error to see what events lead to the error. Open the Users Dashboard by drilling into a User ID or Client ID to view sessions that contain the error and check user behavior before and after the error occurs.
More Details: User Dashboard
Custom Metric Builder: Adds Currency Unit for Event Aggregation Metrics
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Feature Update:
Adds support to select a currency unit when creating event aggregation metrics. This setting is especially useful for metrics related to monetary values, such as those tracking payments.
Note: The unit is for display purposes only and does not impact how the data is processed.
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Use Case:
To create a metric for tracking payment transactions, choose the Event Aggregation metric type, and identify the specific event and tag needed to extract the desired values. Decide whether to aggregate the data using sum or average, based on your analysis needs. Set the metric unit to ensure a clear and consistent display for easy interpretation.
More Details: Custom Metrics
Metrics: New Metrics for App Startup Analysis (Beta)
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Introduction:
Conviva introduces a new set of flow metrics designed to measure stateful user experiences to better analyze critical user experience impacts, such as users trying to restart an app after app crashes and non-responsive pauses.
These metrics enable drill-downs based on the user experience impacts to quickly determine the related root causes of performance issues, such as a network request, mishandling thread allocation or background processing.
Feature Update:
Adds new metrics for deeper insights into user behaviors and app recovery patterns related to app stability issues:
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Mins with ANR To App Startup
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Mins with Crash To App Startup
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ANR To App Startup
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Crash To App Startup
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Use Case:
Use these new metrics to discover the impacts of app thread processing issues and causes of app crashes with data on how often users relaunched the app after crashes or ANRs, and the amount of time users were impacted.
More Details: ECO Metrics
AI Alerts: Simplifies Sensitivity Controls (Beta)
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Feature Update:
Simplifies the sensitivity controls for non-network request metrics, replacing Impacted Uniques device sensitivity with improved RCA and issue detection. With this update, AI alerts intelligently detect impact levels and raise the alert for non-network request metrics with appropriate severity, ensuring more accurate and actionable notifications. The AI Alerts page no longer displays the Impacted Uniques column, and the Total Impacted Devices and % Impacted Devices settings for non-network request metrics are no longer displayed.
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Use Case:
Use AI alerts notifications for proactive issue resolution and anomaly detection. The AI-based detection system intelligently evaluates the potential impacts for non-network request metrics and assigns the alert impacts accordingly.
More Details: AI Alerts Senstivity
April 30, 2025
User Management: Bulk User Management (Beta)
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Feature Update:
Introduces a new User Management dashboard with options for admins to perform bulk user updates, such as inviting groups of new users, assigning and editing user roles, updating user profiles, setting access permissions, and monitoring user activities. Admins can also apply permissions to multiple users for ECO Activation Admin, Precision Policy Admin, Metadata Service, and Audience settings.
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Use Case:
Admins can easily select multiple users for admin actions, such as revoking user access, streamlining user management operations.
More Details: Bulk User Management (Beta).
April 24, 2025
Flow and Metric Builder: Improved Activation Workflows for Flows and Metrics
Trends: Extend Secondary Filters option to Duration Custom and Flow Metrics
Flow and Metric Builder: Improved Activation Workflows for Flows and Metrics
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Feature Update:
Introduces redesigned UIs and workflows for building and activating Flows and Custom Metrics. The update streamlines event mapping, improves rule visibility, and enables more efficient creation and modification of flows and metrics.
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Use Case:
When creating flow and custom metrics, map events not only from Event Looker using event metadata, but also from LiveLens by selecting events and their metadata directly from the timeline view.
More Details: Metric Builder
Trends: Extend Secondary Filters option to Duration Custom Metrics and Flow Metrics
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Feature Update:
Applies secondary filter functionality to the duration custom metrics and average duration flow metrics. Use the selected distribution range as a page-level filter across the dashboard. Overlay a purple line on the time series view and insert two additional columns in the dimension table view. The dashboard shows primary filter details in blue, while the secondary filter appears as a pink overlay on the time series. An additional column shows the details of the secondary filter.
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Use Case:
To analyze the average login flow duration for the EE TV Amazon Fire Tablet app, set it as the primary filter. Then, click the distribution icon next to the Flow Avg Duration metric and choose a range from the distribution view to apply a secondary filter. In this example, selecting a duration greater than 12 seconds applies a secondary filter, allowing a comparison of the success rate between the overall app and the subset with the selected duration. The secondary filter enables precise analysis of the impact of flow durations on flow outcome metrics, such as 'success'.
More Details see: Applying Metric Filters for Deeper Analysis in the Basics and Tasks tab.
April 17, 2025
- Flow Analysis: Associate Network Request with Flows
- Trends Flow Widgets: New Business Metrics
- Flow Builder: New Checkbox to Keep or Remove Historical Data When Updating Flows
- Flow Specific Dashboard: Break Down Flow Errors by Custom Error and Event Dimensions
Flow Analysis: Associate Network Request with Flows
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Feature Update:
Enables network requests associated with Flows based on a list of rules defined by Host and Path, allowing you to pinpoint services or APIs that impact flow conversion.
Use Case:
To pinpoint services or APIs that impact Flows' conversion, analyze the network request durations and network request failures after enabling network requests associated with Flows.
More Details: Metric Builder
Trends Flow Widgets: New Business Metrics
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Feature Update:
Adds two business metrics, which are independent of any flow constraints, to the Flow Widget. These metrics simply count how many times the event occurred and how many users completed the event.
Use Case:
To better understand how many complete events occur independently, for example, how many times a payment occurs, regardless of the initial event in the flow or the conversion time, check the Complete Events metric from the Flow Widget.
More Details: Flow Widget
Flow Builder: New Checkbox to Keep or Remove Historical Data When Updating Flows
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Feature Update:
Adds a Keep historical data checkbox when editing the flow, enabling control over historical data persistence when flow settings change. This enhancement controls whether historical data is maintained across flow setting changes, allowing complete data refresh for major changes and persistent data for minor updates.
Note: By default, the Keep historical data checkbox is selected.
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Use Case:
Preserves historical flow data for most setting updates, enabling flow adjustments based on trend analysis and performance tracking over time. The setting is especially beneficial during the initial flow setup phase as iterations with different settings can help refine flow definitions.
More Details: Metric Builder
Flow Specific Dashboard: Break Down Flow Errors by Custom Error and Event Dimensions
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Feature Update:
Enables the flow errors analysis drill-downs with both custom error dimensions and flow event dimensions. This enhancement allows deeper and more actionable insights into where and why flow errors occurred.
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Use Case:
Better understand the context of flow errors by using custom error dimensions and flow event dimensions for the Flow Specific Dashboard. For example, when errors occur, identify which product ID is most impacted.
More Details: Flow Widget
April 10, 2025
Trends Summary Widgets: New limit of 10 Widgets
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Feature Update:
Includes a new widget counter on the Summary Widget screen that displays the total number of widgets added to the Summary tab. This feature tracks the widget usage against the ten-widget limit to help users monitor available slots in the tab.
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More Details: Summary Tab
Trends Flow Widget: New Info Icon for Flow Details
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Feature Update:
Updates the Trends Flow Widget with access to flow details, making it easy to check flow details within Trends.
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Use Case:
To quickly confirm the event composition of a flow in a Flow Widget in Trends, click the information icon to verify the initial and complete event selections. For additional flow information, click the flow name to open the Activation flow detail page, which displays the flow details, such as the duration distribution range.
More Details: Flow Widget
Trends: New Metrics Categories
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Feature Update:
Enhances the metrics in Trends and Real-Time by introducing new categories: Audience, Web User Experience, Mobile User Experience, and Service Performance metrics. This categorization presents the ECO values in a more structured format and simplifies user selection to quickly focus performance analysis on specific audiences, user platforms, and service impacts.
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More Details: ECO Metrics
Metric Creation: New Option in Pairing Logic
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Feature Update:
Enables the creation of conversion metrics that count a conversion as successful when the last initial event pairs with the first follow-up event within the specified time frame.
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Use Case:
The Tracking conversion from Payment Submit to Payment Success uses the First-First model to count conversions from the initial payment attempt, assuming the first attempt ideally results in a successful payment. At the same time, tracking conversion from Search Submit to Video Play uses the Last-First model to count conversions from the last search, which provides a satisfactory result and leads to a video play.
More Details: Metric Builder
March 25, 2025
Event Mapping and Dimension Creation: Specify the Unlisted Events and Tags
Dimensions and Metrics: New Network Request Dimension and Metrics
Event Mapping: More Page Metadata Keys
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Feature Update:
Enables the use of Page Host, Page Path, and Page Url as metadata keys for event mapping, allowing more precise mapping rules during the event mapping process.
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Use Case:
With this enhancement, create more precise page-based mapping rules for event mapping. For example, select conviva_page_view from the Event Name category, choose Page Host from the Metadata Name list, and select app.example.nl as the Metadata Value to build metrics based on this host page. This feature allows mapping of events based on conviva_page_view and originate from a specific page host, enabling more accurate tracking and analysis of user interactions tied to specific page experiences.
More Details: Semantic Mapper
Event Mapping and Dimension Creation: Specify the Unlisted Events and Tags
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Feature Update:
When mapping events or creating custom dimensions, specify unlisted event names, tag keys, tag values, and mapped events, allowing for a wider range of event mappings or custom dimension creations beyond the displayed values.
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Use Case:
When specifying event mappings, enter values for an event name and tag key/values that are not listed in the drop-down, such as events for an upcoming new app feature that is scheduled for production release.
More Details: Semantic Mapper
Trends Flow: Multiple Flow Error Selection
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Feature Update:
Enhances flow error analysis with support for associating multiple errors.
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Use Case:
With this enhancement, select multiple error events for a flow, such as app crashes and 5xx server errors. This update enables deeper analysis of flow errors, providing valuable insights to improve app optimization and error conditions.
More Details: Metric Builder
Trends: Additional Filter Conditions
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Feature Update:
Enables starts with, not starts with, ends with, and not ends with as filter conditions, enabling more options for data filtering.
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Use Case:
When filtering data, apply the rules: select Network Request Response Code, choose the starts with filter condition, and enter 4. Select Active Users, Active Devices, and Network Request Count from the metric list and then check the filtered data. This feature allows filtering based on network request response codes between 400 and 499, enabling more accurate tracking and analysis of network request failures caused by incorrect or invalid requests.
More Details: Filter Builder
Dimensions and Metrics: New Network Request Dimension and Metrics
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Feature Update:
Adds new dimensions and metrics to enable more precise analysis of network requests:
Dimensions: Network Request Endpoint
Metrics:
Mins with 0 Network Response Code
Mins with 4xx Network Response Code
Mins with 5xx Network Response Code
Mins with ANR
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Use Case:
To analyze server-side performance when the web server fails to fulfill requests, select the Network Request Endpoint dimension in Trends with metrics for Mins with 5xx Network Response Code and Mins with ANR. Apply other filter criteria and sort the metrics to discover improvement opportunities in server configurations and load balancing that lead to request failures.
More Details: Metrics
March 6, 2025
Semantic Mapper: New Filter Operators starts with and ends with
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Feature Update:
Enables new operators of start with and ends with to expand event mapping capabilities more accurately.
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Use Case:
To accurately track 4XX server errors, instead of enumerating all values one by one, it is more efficient to use a rule like responseStatusCode, starts with, and 4 to include all possible values.
More Details: Semantic Mapper
Trends Widgets: QoE and User Time Insight Widgets (Beta)
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Feature Update:
Introduces the Conviva QoE and User Time Insight widgets so you can quickly view your current app performance across critical performance analytics (minutes with high page/screen load times, high startup times, app crashes, and impacting (bad) events) and compare performance with the Conviva QoE app performance Index. Based on industry-leading app performance analytics intelligence, Conviva QoE and User Time Insight widgets highlight specific opportunities for improvement, enabling quick-click dimensional analysis across the impacted performance areas.
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Use Case:
In the QoE widget, quickly determine the most impacted areas in app performance and user experience. For example, click a KPI metric, such as Mins Bad Events, to focus the displayed data for drill-downs into the impacted app sessions, impacted users, and offending network requests.
More Details: QoE and User Time Insight Widgets
Dimensions: New Predefined ANR Event and Dimension
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Feature Update:
Enables a new predefined event for ANR and a new ANR Reason dimension on the Trends dashboard and the Metric Builder page, supporting more efficient app performance analysis.
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Use Case:
With this enhancement, analyze app performance on the Trends dashboard without needing to manually map the conviva_anr_start event or create a dimension. For example, when analyzing Android app performance in Trends, select related metrics, such as Total Events, choose ANR from the Event Name category, and select ANR Reasons from the Dimension Selection list for app performance analysis.
More Details: Metrics
Metrics: Deprecation of Metrics
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Feature Update:
Deprecates these existing metrics from the metrics selection page in the Trends dashboard:
Page Loads (old)
Page Load Complete (#/%)
Avg Page Load Time (old)
Custom Dashboards Schedule : New Option Enable DoD
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Feature Update:
Includes a new Enable DoD option in the Custom Dashboards Email Schedule to include comparison data of the selected dimensions and metrics based on the specified time range. This update improves the data analysis with the color coded comparison value next to the metrics providing a quick insight into the performance changes. Also, displays the high and low data for the selected metrics.
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Use Case:
After receiving a Custom Dashboards email with the DoD option enabled, analyze performance changes by reviewing the highlighted high and low values for the selected dimensions and metrics to quickly compare performance impacts.
More Details: Custom Dashboards
Feb 2025
For Conviva ECO 2025 Feb release, see ECO Feb 2025 Release.
Jan 2025
For Conviva ECO 2025 Jan release, see ECO Jan 2025 Release.
2024 Releases
For Conviva ECO 2024 releases, see ECO 2024 Releases.
2023 Releases
For Conviva ECO 2023 releases, see ECO 2023 Releases.