Provides key stakeholders with insights into overall streaming quality, comparative QoE performance, and engagement trends. Based on Conviva's industry-leading streaming intelligence, these customized emails provide visual summaries of KPIs and performance metrics to empower data-driven operational best practices and KPI-based decision making. Conviva formulates a unified streaming performance KPI based on the percentage of streaming sessions with good or great viewing experience.

For more information on configuring executive emails and other information, see Executive Email.

Enables the automated notifications to external systems when a manual or AI alert fires within Conviva. Webhooks push alert information via HTTP POST requests to a destination webhook URL that is a destination endpoint on your server. Use webhooks to integrate Conviva alert events into external applications, such as displaying Conviva alerts in an alert aggregation system or triggering workflows in other applications, such as JIRA or other support ticket applications.

For information on adding and managing webhooks, see Webhooks.

Enables you to integrate manual alerts and AI alerts with PagerDuty to enhance Conviva's advanced video alerts with PagerDuty escalation management and notifications. You need a PagerDuty account with configured services to integrate Conviva alerts with the configured PagerDuty services.

For more information on Pagerduty, see PagerDuty.

Customize AI Alert email notifications to proactively involve team members in alert resolution. Admins can subscribe or unsubscribe users and configure specific metric notifications by severity level.

For more information on,

• Configuring the AI Alert email subscription, see AI Alert Email Subscription.

• Information on configuring the AI Alerts, see AI Alerts.

Set up automatic insight detection to receive proactive view impacts on new app versions, broken assets, and AI alerts.

• Quickly learn the most meaningful impacts throughout your video ecosystem, such as recurring AI alert root cause groups, broken assets, and new application versions to help streamline root cause analysis and uncover underlying performance issues.

• Automatic Insights continuously checks performance against configured thresholds and compiles insights at the end of each day.

  • New App Version

  • Broken Assets

  • AI Alert Insights

• The New App Version insights enable you to compare the performance of a new app version release with the previous release on each device.

• The list, by default, is sorted by release date with the latest release on top. This insight has two configurable settings: Impacted Unique Devices and Traffic on App Version. The Traffic on App Version percentage is based on the new app traffic compared to the total traffic on that device.

  For more information, see Automatic Insights.

Integrate Manual and AI alerts from Conviva Video seamlessly with BigPanda to elevate Conviva's advanced video alerts through enhanced escalation management and notifications.

For information on BigPanda integration, see BigPanda.

Integrate manual alerts, AI alerts, and metrics seamlessly into Datadog through Conviva Video, enhancing Conviva's advanced video alerts with Datadog's escalation management and notifications. Ensure a successful integration by having a Datadog account with properly configured services for connecting Conviva alerts and metrics with the Datadog service.

For information on DataDog integration, see DataDog.