Conviva Datadog Integration Guide

 

Conviva Video enables you to integrate manual alerts, AI alerts, and metrics with Datadog so that you can enhance Conviva's advanced video alerts with Datadog escalation management and notifications. You need a Datadog account with configured services so that you integrate Conviva alerts and metrics with the configured Datadog services.

Note: When you integrate metrics with Datadog, you are required to set up filter, dimension, and tags. A filter is a pre-configured saved filter in Conviva and a dimension is a configured dimension in Conviva, but tags should align with Datadog tags.

  1. Log in to Datadog and from the Integrations menu select APIs.

    The APIs page appears.

  2. Click API Keys section to expand the section.

  3. In the New API key sub-section, enter the API key name and click Create API Key.

    The API key name and API key are added to the table above the New API key sub-section.

  4. Hover the mouse cursor over the API key to reveal it. This API key is required for integrating Conviva alerts with Datadog services.

In Conviva Video

  1. In Conviva Video, go to Settings > Feature Settings > Service Integrations. Under the Datadog logo, click Add Service.

    Video alerts and Datadog services.

  2. Enter the details for the service fields, including the Datadog service name and API key.

  3. To select AI alerts, check the AI Alerts checkbox. If you want to customize the alerts, click Customize AI alerts. The AI Alerts Settings pop-up box appears.

    Use the Severity drop-down menu to select an alert severity (Info and above, Warning and above, Critical only) that can help you determine the impact of the alert condition.

    Also, use the Add Custom Field button to add optional custom key and value fields as key/value pairs.

    For more information about AI alerts, see AI Alerts.

  4. To select manual alerts, check the Manual Alerts checkbox. If you want to customize the alerts, click Customize Manual alerts. The Manual Alerts Settings pop-up box appears.

    Use the Priority drop-down menu to select an alert priority (P3 and above, P2 and above, P1 only).

    Also, use the Add Custom Field button to add optional custom key and value fields as key/value pairs.

    For more information about manual alerts, see Manual Alerts.

  5. To verify the integration, click Verify. Conviva sends a test notification to Datadog.

  6. To check if you have received the test notification, log in to Datadog and click Events.

  7. To acknowledge that you have received the test notification, in the Datadog page in Video, click Confirm.

  8. To save the configuration, click Save. Future alerts will appear in Datadog's Events page.

    9. Note: In addition to alerts integration, you can also have metrics integration with Datadog. For more information, see Datadog Docs.

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