Conviva Videoenables you to integrate Manual alerts and AI alerts with PagerDuty to enhance Conviva's advanced video alerts with PagerDuty escalation management and notifications. You need a PagerDuty account with configured services to integrate Conviva alerts with the configured PagerDuty services.
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Log in to PagerDuty, and from the Services menu, select Service Directory. The service directory page appears with your current services.
- To create a new service for your Conviva integration, click +New Service.
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On the Create a Service page, specify the details in all four steps.
The created service is displayed in the list of services.
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To add integrations with a service, click the Integration tab on the services page and view the current service integrations. Click add an Integration to see the Add Integrations page.
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On the Add Integrations screen, select Events API V2 from the displayed list of integrations and click Add.
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On the Services page, click the drop-down button to see the integrations for the service. The Integrations tab displays the integration key required for the Conviva configuration.
In Conviva Video
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In Conviva Video, select the Settings > Feature Settings > Notification Channels menu and click the PagerDuty tab.
The PagerDuty page appears so you can configure the integration between Video alerts and PagerDuty services.
Click the Add PagerDuty Service button.
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Click Add PagerDuty Service. The Add PagerDuty Service page appears.
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Enter the service fields, including the PagerDuty Service Name, Integration Key and the Email details. and Click Verify.
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Click Confirm on the Confirm PagerDuty Configuration screen.
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Click Save on the PagerDuty screen to save the PagerDuty configuration.
The saved PagerDuty appears in the Service Integration list.
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