With Conviva alerts, you configure the alerts and alert thresholds to monitor activity and performance across your delivery chain. Here are some components of the video delivery chain and alerts that monitor them.
How alerts work
The Conviva alerts feature lets you automate the process of monitoring key quality metrics and emailing team members when alert conditions occur. You might watch for increases in video start failures (VSF, VSF-B, VSF-T metrics) or exits before video start (EBVS metric), both of which indicate viewers are not seeing the content they want. Or, you can notify your programming team when spikes in concurrent plays indicate a sudden increase in viewers.
Alerts consist of several moving parts.
The alert definition includes what data set (filter) and metric to monitor as well as the conditions (threshold and sample size) that trigger an alert. The definition also includes a cool down period (how long to wait between consecutive emails for an alert), a priority, and a list of people to email when the alert is triggered. There is no limit on the number of alerts you can create.
Once the condition for the alert is met, the system fires off an email to your recipients to let them know that a significant event has occurred. An event is an instance where the conditions of the alert are met. There can be many events associated with an alert, each of which provides diagnostic information that can help you troubleshoot your delivery chain.
A link in the alert email takes recipients to the corresponding diagnostics page, where they can see the data that triggered the alert. These diagnostic snapshots are retained for 30 days.
For more information about creating and managing alerts, refer to these topics:
- Advanced Settings
- Creating Alerts
- Managing Alerts
- Setting Webhook Notifications
- Viewing Alert Events
- Business Error Configuration
- Automatic Insights