Touchstone 2.0 FAQ
Question: What is Touchstone 2.0?
Answer: Touchstone 2.0 is a tool that facilitates seamless debugging and self-validation of Conviva's video sensor integration with streaming applications/platforms.
Question: Why should one use Touchstone 2.0?
Answer: Touchstone 2.0 enables you to debug and self-validate the integration of Conviva's video sensor with streaming applications/platforms. It tracks user actions within the integrated devices and subsequently transmits session summaries, metrics, and metadata for debugging purposes.
Question: What metrics are available in the session summary?
Answer: The session summary shows the metrics:
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Video Start Time
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Avg. Peak Bitrate
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Average Framerate
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CDN
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Last Playhead Time
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Paused Time
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Playing Time
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Rebuffering Time
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Buffering Event
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Rebuffering Ratio
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Connection Induced Rebuffering Ratio
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Connection Induced Rebuffering Time
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Video Restart Time
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Video Restart Count
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Fatal Error Count
Question: How does Touchstone 2.0 improve upon its predecessor?
Answer: Advantages of using Touchstone 2.0:
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Unlike the older standalone version, Touchstone 2.0 is integrated within Pulse.
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Offers seamless self-validation of video sensor integration without switching environments.
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Eliminates discrepancies in metric values between Pulse and Touchstone.
Question: How can I share the timeline summary dashboard of a session with other users?
Answer:To share the timeline summary of a session, perform the steps:
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In the timeline summary page, click the kebab menu at the top-right corner, adjacent to the Change Testing Device button.
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Click the Share menu item to see the link of currently-displayed session summary in the Share Dashboard pop-up.
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Click Copy To Clipboard and share the link with other users.
Question: How can I verify CDN associated to a session, without using the Device Validation?
Answer: You can verify the CDN value in Viewer Module and Touchstone 2.0:
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In Viewer Module
While monitoring the list of sessions for a Viewer ID, click the row adjacent to a Session ID for viewing the session details. Scroll down in the session details section to see the CDN Metadata.
To know more about Viewer Module, see Viewers Dashboard.
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Viewing CDN in Touchstone 2.0
While monitoring the timeline summary of a session, refer to the Metrics section to see the CDN value.
To know more about timeline summary of a session, see Session Summary
Question: How can I verify the device metadata without using the Device Validation?
Answer: You can verify the device metadata in Viewer Module and Touchstone 2.0:
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In Viewer Module
While viewing the list of sessions for a Viewer ID, click the row adjacent to a Session ID and to see the session details. In the session details section, scroll down to see the Device Metadata.
To know more about Viewer Module, see Viewers Dashboard.
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In Touchstone 2.0
While monitoring the timeline summary of a session, you can see the device information in the header panel and in the Required Metadata section.
To know more about timeline summary of a session, see Session Summary.
Question: How can I verify the custom metadata without using the Device Validation?
Answer: You can verify the custom metadata in Viewer Module and Touchstone 2.0:
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In Viewer Module
While viewing the list of sessions for a Viewer ID, click the row adjacent to a Session ID and to see the session details. In the session details section, scroll down to see the Other Metadata section.
To know more about Viewer Module, see Viewers Dashboard.
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In Touchstone 2.0
While monitoring the timeline summary of a session, you can see the custom tags in the Custom Metadata section.
To know more about timeline summary of a session, see Session Summary.
Question: Can I verify the VST of a session, without using the Device Validation?
Answer: You can verify the VST of a session in Viewer Module and Touchstone 2.0:
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In Viewer Module
While viewing the list of sessions for a Viewer ID, click the row adjacent to a Session ID and to see the session details. In the session details section, verify session, city, and ASN-wise VST.
To know more about Viewer Module, see Viewers Dashboard.
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In Touchstone 2.0
While monitoring the timeline summary of a session, verify the VST in the Metrics section.
To know more about timeline summary of a session, see Session Summary.
Question: Can I request a formal training for Touchstone 2.0? If yes, then where should I submit a request?
Answer: Yes, connect with your account team (Project Manager/Integration Engineer) or reach out to Conviva Support (support@conviva.com), asking for a formal training on Touchstone 2.0.
Question: Where can I submit product improvement ideas or feedback for Touchstone 2.0?
Answer: You can submit produc
t improvement ideas or feedback for Touchstone 2.0 to Conviva Support (support@conviva.com).
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