The Viewers dashboard enables customer care teams to quickly display the details of viewer streaming experiences across the sessions watched in a give time period. With summary, session-level data and metrics, you can easily determine a viewer's overall stream experience using the number of plays, total minutes watched, session SPI, startup/play failures, rebuffering and average peak bitrates, while also drilling into the specific performance measurements of each session.
Note: For intervals less than 20 days, data is displayed for up to 200 of the most recent sessions. For intervals more than 20 days, data is displayed for up to 500 of the most recent sessions.
Access the Viewers module by clicking a viewer ID in a Diagnostics page, or selecting Viewers in the menu and entering a viewer ID for the selected time period. The summary data and metrics appear in the top section, followed by the sessions for that viewer listed in order of session start time. In this example, the viewer successfully watched two videos on Roku and Apple iPhone devices and one EBVS event.
Note: Viewer IDs can also be obtain from the Sessions view and alert data.
Note: Click a session ID to view the session timeline for detailed session events and timeline analysis. Viewer and Session Timeline data for Live sessions may be delayed by 7-15 minutes.
To access the feature:
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Use the Navigation pane or the Diagnostics page:
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In the navigation pane, click Viewers and in the Find Viewer field, enter a viewer's ID. Click the find icon.
The viewer ID is passed to Conviva from the player through the `c3.viewer_id` metadata tag and is displayed in sessions page, AI alerts and Conviva Session Source Data (SSD) files.
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In Trends, click the Diagnostics icon for a metric, select a 3-hour period in the time series, and click the Viewer Sessions tab. Click a data bucket to enable the session display and click a viewer ID.
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- In the Viewer page, use the date picker to select the time period.
The range for viewer data can be set as 24 Hours, 7 days, 30 days, Live, or a custom date range.
The Viewers module contains several categories of information:
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Viewing experience metrics to analyze the viewer's experience for all session in selected time period.
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Session data for each session, such as session ID, start/end times, playing time, device name, and session status.
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Session details with metrics and metadata for detailed analysis of a selected session.
Viewer Experience Metrics
Viewer experience metrics summarize the viewer's overall experience during the selected period. In this example, the viewer had 2 plays with excellent video performance with a high SPI score along with very low startup times, low rebuffering, and high average bitrate.
Note: If VST is not captured or not available on the system, the UI shows the VST as -3, indicating that the value is not available.
Viewer Experience Metrics in Live Mode
The summary represents data from all sessions, while Live mode only shows data from active sessions, which may result in mismatched data points. Therefore, summary data is not applicable in Live mode.
Session Data
The session data describe the basic session performance for each session. This example shows three sessions—two that played and one that ended due to a viewer exit before the video started. Up to 49 sessions are displayed in a page.
Session Details
Clicking a session row toggles the display of detailed session performance data. The performance data enables you to determine if any viewing issues, such as excessive rebuffering and video startup times, where limited to the selected viewer or wide-spread across the viewer's city and ISP/ASN. If an issue is widespread, you can use Videoalerts and dashboards to discover the root cause of any large-scale viewing issues.
Click Customize drop-down to customize the displayed metadata. Additional metadata is available for configured dimensions. You can use the pin option to fix the position to of the metadata to the start of the table.
Hover over a column name to sort the column or search for a specific value.
Note: If the city and ASN where the session originated are not among the top 200 cities and ASN by video traffic, % Complete for the city and ASN are shown as 0%. Also, for LIve and DVR video, % Complete for the session is shown as -1.
The following table summarizes the session-specific performance data that appears.
| Session Status | Displayed Performance Data |
|---|---|
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Played |
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VSF-T VSF-B |
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EBVS |
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VPF-T VPF-B |
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Not Played |
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All status types (Played, VSF, EBVS, Not Played) also display metadata.
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Content Metadata: Stream URL, isAd, Content Category, Asset Name.
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Location Metadata: Location, ISP & ASN, IP address
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CDN Metadata: CDN,
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Device Metadata: Device Name, Device Operating System, Device Manufacturer, Device Hardware Type, Device Operating System Version, Browser Name, Device Model, Device Operating System Family, Device Marketing Name, Browser Name
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Player Metadata: Player Name, Player Framework Name, Player Framework Version.
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Other Metadata: Based the configured metadata based to the player during integration.
For detailed metric definitions, see the Metric Dictionary.
The basic tags selected in the session tags under the feature settings page are displayed in the session details. You can also see all session tags by using the advance tags toggle button.
Save, Share, Make Default Options
You can save, share, and set the default page by clicking the kebab icon and selecting an option in the kebab menu.
Export Session Data to a CSV File
You can export a viewer's detailed session data as a Comma Separated Values (CSV) file. You can then import the data into a spreadsheet or other analytical application.
To export a viewer's data, in the upper-right kebab icon click Export.
Viewers dashboard Viewers dashboard Viewers dashboard Viewer Experience Metrics Session Data