Fixing Customer Issues (Customer Care)
With Video, customer care professionals can easily monitor overall viewer experiences along with specifics details for each viewer session.
Executive Features | Description |
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View Streaming ExperiencesAccess Pulse: Trends > Viewer Session > Select Viewer ID |
Quickly display the details of viewer streaming experiences across the sessions watched in a given time period. With summary, session-level data and metrics, you can easily determine a viewer's overall stream experience, while also drilling into the specific performance measurements of each session:
For more information on viewer module, see Viewer Module. |
View Session TimelinesAccess Pulse: Trends > Viewer Session |
Displays session details to confirm viewer experiences align with streaming events and actual session performance.
For more information on viewer sessions, see Viewer Sessions. |
View Impacted SessionAccess Pulse : Trends > Viewer Session |
Discover the most critical causes of viewer impacts and failure patterns across the impacted sessions. Video provides a high-level time series for metric progressions analysis and the ability to drill down to the minute-level analysis of the impacted viewer session analysis:
For more information on viewer session analysis, see Viewer sessions. |
View Presets: Engagement OverviewAccess Pulse: Trends > Presets
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Track Audience and Engagement details by monitoring metrics, such as Ended Plays, Unique Devices with Ended Plays, Ended Plays Duration Minutes/ Ended Play, Minutes / Unique Device, and Average % Complete. For more information on presets in Trends, see Presets. |
View Impacted Viewers and SessionsAccess Pulse: Overview
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For more information on Impacted Viewers and Sessions, see Overview. |