Notification Channels

 

To access this page, click the Settings icon and select Notification channels.

The Notification Channels page appears with the tabs notification settings.

Webhooks

Webhooks enable automated notifications to external systems when a manual or AI alert fires within Conviva. Webhooks push alert information via HTTP POST requests to a destination Webhook URL that is a destination endpoint on your server.

Use webhooks to integrate Conviva alert events into external applications, such as displaying Conviva alerts in an alert aggregation system or triggering workflows in other applications, such as JIRA or other support ticket applications.

For more details about Webhook settings, see Setting Webhook Notifications.

 

Conviva Video Email

Admin users can manage user AI alert email subscriptions to subscribe and unsubscribe user email addresses, and set specific metric notifications by severity level for each user.

For more details about AI alert email subscriptions, see AI Alert Email Subscription.

 

PagerDuty

Conviva Video enables you to integrate manual alerts and AI alerts with PagerDuty so you can enhance Conviva's advanced video alerts with PagerDuty escalation management and notifications. You need a PagerDuty account with configured services so you integrate Conviva alerts with the configured PagerDuty services.

For more details about PagerDuty integrations, see PagerDuty Integration Guide.

 

AI Alert Forwarding

AI Alert forwarding enables you to forward select AI alerts and alert data to your CDN partners that are part of Conviva's ecosystem initiative. Once AI alert forwarding is configured and an AI alert fires, AI alerts that meet the criteria for your configured CDNs are also sent to the specified CDN c3 accounts.

For details about AI alert forwarding, see Alert Forwarding.

 

Notification Channel Notification Channel Notification Channel AI Alert Forwarding Webhooks Conviva Video Email Webhooks