AI Alert Sensitivity

 

• Persistence: The system triggers an alert for an issue after a set interval from when the issue arises. The alert activates if the issue persists beyond this interval and meets other sensitivity settings. The severity level of the alert (Info / Warning / Critical) is determined based on the duration of the issue exceeding the persistence interval.
• Cumulative Impacted Unique Devices: This control limits AI alert firing so an AI alert fires only after an issue impacts the specified cumulative number and percentage of unique devices within the root cause group. The root cause group is limited to the unique devices impacted by the alert. For example, the root cause group for an Akamai and Live alert is the set of unique devices that are streaming live video through the Akamai CDN. Unique devices are identified by an internal Conviva device Id, which Conviva generates when the player session is created. For mobile players, the Conviva device Id persists throughout each player application instance. For browser-based players, the Conviva device Id is unique for each browser instance and host, and persists until the browser is re-installed or the cache is cleared. You can assign either Info, Warning or Critical severity level to the alert based on the number and percentage of unique devices that exceed this setting. 

Note: Each AI alert cohort requires an on-going minimum of 25 attempts, concurrent plays, or ended plays during each 1-minute interval to qualify for alerting based on the AI alert sensitivity settings. AI alert sensitivity no longer considers deviation as a sensitivity control. 

Sensitivity Control Access 

After selecting a metric, the sensitivity controls enable you to configure the sensitivity settings to optimize alerting to meet your delivery network performance standards and user experience levels. You can also adjust the sensitivity controls without saving the changes to observe how new settings would have impacted the example and sample AI alerts. These AI alert simulations can help you determine which setting levels will provide the optimal level of AI alerts.

Note:  Only Admin users can update the AI Alert Sensitivity settings.

1. To navigate to the Sensitivity page, click Alert Config on the AI Alert page. 

   

2. Use the Metric Selector to select one of the supported metrics to adjust the sensitivity:

   • Video Start Failures Technical

   • Video Startup Time Technical

   • Video Startup Time 

   • Exits Before Video Starts

   • Connection Induced Rebuffering Ratio

   • Concurrent Plays

     Note: The availability of AI alerts for concurrent plays is limited. To enable this feature, please contact your Conviva representative.

   • Video Playback Failures Technical

• Persistence exceeds: The interval between when the issue starts and the time the alert is fired for the issue. If an issue continues for more than the Persistence interval, then the alert is fired if the other sensitivity settings are also met. Use the Persistence slider to set this sensitivity level. The higher the Persistence time, the less frequently AI alerts will fire. 

  Set the number of minutes required to exceed the Persistence interval for an alert to be labeled with a Info, Warning or Critical severity level. The minimum number is 3 minutes. 

  Concurrent Play AI alerts are generated based on the percentage of concurrency decline and sensitivity settings. Conviva uses machine learning to compile a concurrency baseline, which is determined using weighted comparisons with the previous 7-day concurrency and the most recent concurrency. Concurrency for Live and VOD traffic is compared separately to optimize concurrency alerting for different video types. For example, an AI alert for Concurrent Plays on a Sunday is compared with the concurrency from the previous Sunday along with the most recent concurrency.
  

• Impacted devices exceeds: This control limits AI alert firing so an AI alert fires only after an issue impacts the specified cumulative number of unique devices and the percentage of devices within the dimensions of the root cause. The minimum number of devices is 5, while the percentage can be between 0% and 100%. 

  For example, when an AI alert fires with the Live and Akamai root cause group, the number and percentage values apply to only the unique devices running Live traffic over the Akamai CDN. Setting both a number and a percentage can be useful to alert on both a minimum base number and a relative percentage of impacted devices. Keep in mind that the number of unique devices within a root cause group can vary depending on the type of root cause. For example, the root cause group for all Live traffic contains a much larger set of unique devices than the root cause group limited to a specific player version. 

  You can adjust the sensitivity of this control to prevent plays from the same device or a small number of devices from generating multiple AI alerts. For example, a unique device can generate multiple sessions, which could cause multiple AI alert conditions for the same device, such as single player retries causing a high number of Video Start Failures Technical (VSF-T). 

  Setting a higher sensitivity level throttles the AI alert firing until more unique devices and a higher percentage are impacted. Setting extremely high settings can effectively disable AI alerting. Admins should try different sensitivity levels for each metric to determine which level works best for their system based on how granular the firing of the AI alert should be. For example, a lower sensitive setting for Video Start Failures Technical (VSF-T) enables AI alert firing when VSF-T impacts only a small number and percentage of unique devices. In contrast, a less sensitive setting for CIRR allows a rebuffering anomaly to impact more unique devices and a higher percentage of devices before the AI alert is fired. 

  Set the number and percentage of Cumulative Impacted Unique Devices required within the root cause group for an alert to be labeled with a Info, Warning or Critical severity. 

  

Click Save to apply the sensitivity controls and severity levels.

Sensitivity Change Logs

Click this link to display all the "saved" sensitivity updates. Following information is provided for each change in the history page: 

• Email address of the user who changed the sensitivity parameters
• Time when the updated parameters were saved
• Metric for which sensitivity was adjusted
• Changes to Persistence and Cumulative Impacted Unique Devices settings

 

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